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Reviewing & Changing Your Orders

Reviewing Orders

You can review the status of any order you've placed via the Your Account page. For orders that have yet to ship, you'll be able to review the order total, shipping address, payment method, and item availability. For orders that have been shipped already, you can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, if applicable.

Changing Orders

You can update your unshipped orders by visiting the Order section in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.).

Most orders you place on Amazon.ca enter the shipping process very quickly so we can get your items to you as soon as possible. If the item is "Shipping Soon" you may try to edit your order; however, it may be too far into the shipping process to be modified.

If your order that is shipping from Amazon.ca cannot be modified and you no longer wish to receive your items, you may refuse the package or return it using our Online Returns Centre.

To edit an order from the Order Summary in Your Account:

  1. Click the Your Account link at the top of any Amazon.ca page or visit it directly at www.amazon.ca/your-account.
  2. Visit the Order Summary for the order you wish to change. Note: Orders that have entered the shipping process cannot be modified.
  3. Follow the on-screen instructions to update the desired information.

Canceling Items or Orders

If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in Your Account. Deleting all items in an order will cancel the entire order.

If your order has shipped it cannot be modified. To return the unwanted items shipped from Amazon.ca, you may refuse the package or return it using our Online Returns Centre.

To cancel an item or an entire order:

  1. Click the Your Orders button Your Account.
  2. Click the Cancel Items button. Note: Orders that have shipped cannot be modified and the Cancel Items button will not appear.
  3. Click the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, check all the items.
  4. Click the Cancel checked items button when finished.

After submitting the cancellation, you'll see an "Important Messages" screen confirming the cancellation. If you canceled the entire order, we'll also send a confirmation message to the e-mail address on your account.

You can also confirm the cancellation by visiting Your Account. Only open orders will appear. If you do not see the order, you will know it was successfully canceled.

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