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Gift Certificates Frequently Asked Questions
Buying a Gift Certificate:
Using Your Gift certificate (Gift Certificate):
What is an Amazon gift certificate?
Amazon.ca gift certificates can be used to buy almost any item sold on Amazon.ca. You can buy gift certificates for any amount between $5.00 and $5,000.00 and print your gift certificates from home or send them by e-mail. If you've received a gift certificate and enter the claim code on an order or in Your Account at Amazon.ca, we'll keep the balance in Your Account for use on future purchases.
Can I choose my gift certificate design?
Certainly. When you place an order from our gift certificates page, we'll present you with a selection of available designs. During the purchase process, you can choose the occasion and design. When you find one you like, click the "Select" button and resume placing your order.
How do I order a gift certificate?
Amazon.ca offers you multiple ordering options and gift certificate types so you can choose the one that's best for you.
Ordering Customized Gift certificates
When will the gift certificate arrive?
How do I print a gift certificate at home?
When you choose the "Print at home" option for your Amazon.ca gift certificate at www.amazon.ca/gc, we create a PDF gift certificate specific to your order that you can access from our confirmation e-mail or the Order Summary in Your Account. You must have Adobe Acrobat Reader installed on your computer to open and print PDF files.
Here's where you can access and print your gift certificate when it is ready:
Payment Verification and Reprinting Gift Certificates
When you are asked to verify the payment method used for the printable gift certificate, the card number must exactly match the information you entered at the time of purchase. You can print your gift certificate as many times as needed until the code is redeemed to an Amazon.ca account, but the code it contains can only be redeemed once. When the gift certificate has been redeemed to an Amazon.ca account, the Print gift certificate(s) button will no longer be available in the Order Summary.
How do I manage the delivery date for e-mail gift certificates?
The delivery date is displayed at the top of the Order Summary. If the delivery date is incorrect, you'll need to cancel the gift certificate order and place a new order.
To view or cancel the scheduled delivery for an e-mail gift certificate:
To complete cancellation of a scheduled e-mail gift certificate, click the Need to cancel this order? button and then click the Cancel order button on the next page.
Can I send an e-card with an e-mail gift certificate?
Amazon.ca does not offer e-cards, but you can order e-mailed or print-at-home gift certificates through the Amazon.ca website.
What do Amazon gift certificates look like?
You can see samples of e-mail and print at home gift certificates on our gift certificates detail page.
Can I order a large number of gift certificates at once?
Help! My gift certificate order didn't arrive.
If you purchased a gift certificate that was sent via e-mail and it doesn't arrive, you can follow the instructions below for resending your gift certificate. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Amazon.ca.
To reissue a gift certificate you purchased:
How do I use my gift certificate?
First, locate your claim code on the e-mail gift certificate you received. If you're not ready to make a purchase: You can redeem the gift certificate to your account.
If you're placing an order through the Shopping Cart: Enter the code on the order form and click "Apply":
If you're placing an order with 1-Click: Click the "Review or edit your 1-Click orders" link that you'll see after clicking the Buy now with 1-Click button:
Then, enter the code in the Payment section on the next page:
I accidentally deleted my gift certificate; can you send me another one?
Please contact us with the following information:
We'll contact you by e-mail once we have canceled the original gift certificate and issued a new one.
I'm having trouble using my gift certificate to place an order. What am I doing wrong?
Are you receiving an error message that says the gift certificate has already been redeemed? Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, and you don't need to enter the claim code again.
To confirm that the funds are already on your account, check your current gift certificate balance and usage history through Your Account. If the funds don't show up there, you might have more than one Amazon.ca account; please contact us.
If this isn't the problem, check the Fine Print to make sure your order meets the rules and restrictions for paying with a gift certificate.
What happens to the rest of my gift certificate if I don't use it all at once?
You can find your current gift card balance and usage history in Your Account.
Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order. Please be aware that the original expiration date applies to any unused funds.
When you place your next order, make sure the box on the order form is checked that says "Apply gift certificate or promo funds?" If your order total is more than your gift certificate funds, you'll need to pay for the rest with a credit card.
You should see the gift certificate funds reflected in the cost summary. If the funds don't show up there and your gift certificate hasn't expired, you might have more than one Amazon.ca account; please contact us.
What are the restrictions for using an Amazon.ca gift certificate?
Please read our Fine Print for a full list of rules and restrictions.