Vous voulez voir cette page en français ? Cliquez ici.
RealOne Player Song Samples

Amazon.ca offers hundreds of song samples to help you find the music you want to buy. Audio clips are indicated by a musical note to the right of the track listing. If you have already installed the RealOne Player as your default media player, simply click the song title to listen to the sample.

If you do not have a RealOne Player, you can view minimum and recommended system requirements and download a free RealOne player.

If you use DISHPlayer 500, MSN TV Service (WebTV), UltimateTV, or Plus, your system already supports versions of RealMedia. For more information about the audio features for MSN TV Service (WebTV), visit the MSN TV Service's help pages, or call (800) 469-3288.

Any reproduction, publication, further distribution, or public exhibition of song samples or trailers provided on this site, in whole or in part, is strictly prohibited.

For troubleshooting tips, click the appropriate link below.

Can't Play Clips | Can't Hear Sound | Sound Quality Problems | Mac OS X |

Can't Play Clips or Connect to the Server?

First, test your RealOne Player and verify that you can play the clips available in the RealOne Guide. If these clips do not play, consult the Real.com Knowledge Base troubleshooting tips. One common problem with playing clips is high network traffic during the peak hours between 6 p.m. and 11 p.m. Pacific time.

Can't Hear Any Sound?

If you don't hear sound when you try to play a clip, you may need to adjust your system's sound configuration or update your sound card drivers.

To check the volume levels in Windows:

  • Double-click the speaker icon next to the clock in the lower right corner of your monitor.
  • Make sure that Mute is not selected for either the Volume Control (Play Control) or Wave (Wave/Direct Sound) sliders.

If the driver software that sends information to your sound card is out of date or has problems, RealOne Player may not be able to play sound. Contact your sound card's manufacturer for information about installing the latest drivers.

Sound Quality Problems?

Sound quality problems are most likely due to Internet or local network traffic. If audio sounds too fast, too slow, scratchy, or distorted, try changing the RealOne Player performance settings:

  1. From the RealOne Player Tools menu, choose Preferences.
  2. In the left menu, click Hardware.
  3. In the Sound Card Compatibility section, click Settings.
  4. Select the Disable 16-bit sound or Disable custom sampling rates check boxes to modify how RealOne Player and the sound card interact. You may need to experiment to find a combination of settings that works best for your computer.
  5. In the Sound Card Compatibility dialogue box, click OK.
  6. In the Preferences dialogue box, click OK to save your changes.

Problems with the Latest RealOne Player on Mac OS X?

Download RealOne Player again by clicking here. Newer versions of this player include fixes for the problems in downloading codecs, particularly when the player is installed on a UFS volume. Be sure to uninstall and delete the previous versions and empty the trash can before installing the new version.