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Arranging Returns & Refunds From Amazon.ca Marketplace Sellers
When you buy an item from an Amazon.ca Marketplace seller, you should be able to expect a high standard of customer service, both before and after you receive your order.
To return an item:
There are no returns of 1) hazardous items that are gas-powered or contain flammable liquids and 2) computer laptops and desktops more than 30 days after delivery.
Holiday Returns Policy: Most items shipped from sellers other than Amazon.ca are subject to the same return policy, but some seller returns policies may vary. For more information please check the Online Returns Centre or the Return Policy section on the seller's profile page.
To be eligible for a refund, you must return your item to your seller in the same condition you received it, and the return must be postmarked within 30 days from the day of receipt. If the item purchased is a software title sold in New condition and has been opened, it can only be returned if it is defective; if the item you purchased is a software title sold in Used condition, it can only be returned if it is materially different than what the seller advertised. When writing to the seller to arrange for its return, please be as descriptive as possible regarding the problem with your merchandise.
For domestic shipments, shipping and handling charges for returning the item are borne by the buyer. Return shipping and handling costs are borne by the seller if the seller provides an international return address.
You must take appropriate steps to ensure the safe return of the product. This includes using a trackable shipping method for items valued over CDN$75, purchasing insurance for items valued over CDN$100, and using Canada Post delivery confirmation service for items of lesser value to show delivery. If you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-z Guarantee.
Receiving a Refund
Sellers can create full or partial refunds for buyers, including original shipping costs.
When you purchase an item from an Amazon.ca Marketplace seller, Amazon charges your credit card and passes on payment--less a commission--to your seller. For you to secure a refund equivalent to your initial purchase price and shipping costs, your seller must request a refund via their Amazon.ca seller account.
In any case where a refund is necessary--such as when your seller is out of stock and cannot ship, or when you return an item--it is the responsibility of the seller to request that refund. We provide sellers with instructions about how to create refunds.
Sellers may issue full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a reasonable restocking fee from your refund.
Refunds are typically processed within one week of the seller's request. The funds will be deposited back in your credit card account, and Amazon.ca will send you confirmation of the refund via e-mail.