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Amazon Currency Converter™ FAQ

Amazon Currency Converter allows you to pay in your local currency when purchasing eligible items from the Amazon.ca website and using an eligible Visa or MasterCard credit or debit card denominated in supported currencies.

How it works

  • What is the Amazon Currency Converter?
  • How is the Amazon Currency Converter more convenient for me?
  • Will paying from Amazon.ca using local currency make my purchase less expensive?
  • Does buying in local currency cost me anything? Are there any additional fees?
  • How do I qualify to use the Amazon Currency Converter?
  • What payment methods and currencies are supported?
  • How does Amazon select the local currency applicable to my order?
  • Why doesn't the exchange rate used by the Amazon Currency Converter match the one that I see in newspapers or other websites?
  • Can I pay in local currency when using a gift certificate?

    Ordering using the Amazon Currency Converter

  • How do I view/place my order in local currency or Canadian Dollars?
  • How can I view the actual exchange rate used for my order?
  • What exchange rate does Amazon use for refunds?
  • If I cancel an order but then change my mind, can I get the original exchange rate?
  • The Amazon Currency Converter is using the wrong currency type (for example, EUR instead of GBP). Can I select the right one?
  • Can I pay in local currency if an item isn't available right now?
  • I changed my order placed in local currency using Your Account, and now I see the order total in CAD only. What happened?
  • I thought my order would be charged in local currency, but it wasn't. Why?
  • What is the Amazon Currency Converter?

    When you purchase eligible from the Amazon.ca web site and use an eligible Visa or MasterCard credit or debit card denominated in currencies supported by Amazon Currency Converter, you may be able to pay in your local currency. We'll show you the total amount of your order in your local currency on the order summary page.

    How is the Amazon Currency Converter more convenient for me?

    Amazon Currency Converter makes purchasing at Amazon.ca convenient in many ways, including:

    • You have the option to pay in your local currency when shopping on Amazon.ca
    • You will know your payment total upfront. If you are entitled to a refund, you'll receive the same amount you paid for your order.
    • You don't have to use another resource to calculate the cost of your items in your local currency because we'll automatically display it for orders that quality for Amazon Currency Converter.

    Will buying from Amazon.ca using local currency make my purchase less expensive?

    When you buy in Canadian Dollars (CAD) at Amazon.ca in a different currency other than Canadian Dollars (CAD) (for example, a Euro-denominated card), the payment is converted from CAD to your local currency by your bank or credit card company. In addition to the exchange rate, you may be charged foreign conversion charges and fees, which may increase the overall cost of your purchase.

    With Amazon Currency Converter, your payment total will be displayed in your local currency on your order summary page so you know how much you are paying before you pay. You may also pay less in your local currency using Amazon Currency Converter.

    Does buying in local currency cost me anything? Are there any additional fees?

    You can view the applicable exchange rate used to determine the payment total in your local currency by clicking the "View Exchange Rate" button on the final checkout page before paying for your order.

    The applicable exchange rate includes all Amazon related fees and charges related to the use of Amazon Currency Converter.

    How do I qualify to use the Amazon Currency Converter?

    To qualify to use the Amazon Currency Converter:

    • You must use an eligible Visa or MasterCard denominated in a supported currency.
    • Payment can include promotional offers or discounts, but cannot include gift certificates.
    • The estimated shipping date of the items must be within 14 days of placing your order.
    • The items you're purchasing may not include gift certificates.

    If your order qualifies for payment in your local currency, we'll automatically display your order total in your local currency when you place your order. If you order doesn't qualify, you'll only be able to pay for your order in Canadian Dollars (CAD).

    What payment methods and currencies are supported?

    We currently offer the Amazon Currency Converter when you use either an eligible Visa or MasterCard denominated in one of the following supported currencies:

    • Australian Dollar (AUD)
    • Danish Krone (DKK)
    • Euro (EUR)
    • Hong Kong Dollar (HKD)
    • Japanese Yen (JPY)
    • New Zealand Dollar (NZD)
    • Norwegian Krone (NOK)
    • Pound Sterling (GBP)
    • South African Rand (ZAR)
    • Swedish Krona (SEK)
    • Swiss Franc (CHF)
    • US Dollars (USD)

    Payment can include promotional offers or discounts, but cannot include gift certificates.

    How does Amazon select the local currency applicable to my order?

    The Amazon Currency Converter uses several pieces of information, such as the country your card was issued, to determine your local currency.

    In some cases, we might not get it right. If the wrong currency type is being identified, you should pay for your order in Canadian Dollars (CAD). To pay for your order in Canadian Dollars (CAD), click the "Switch Currency" button and choose the "CAD" option. We apologize in advance for any inconvenience this may cause you. We are working diligently to improve the methods Amazon Currency Converter uses to figure out your local currency.

    Why doesn't the exchange rate used by the Amazon Currency Converter match the one that I see in newspapers or other websites?

    This exchange rate Amazon displays may not match those listed in newspapers or other financial databases. Those exchange rates are generally inter-bank rates that are for wholesale amounts and are not available for retail consumers. Amazon is consistently working hard to ensure that we receive a competitive exchange rate from our bank service provider to offer payment. The exchange rates used for Amazon Currency Converter are generally updated daily.

    Can I pay in local currency when using a gift certificate?

    At this time, gift certificates cannot be used to pay for your order in local currency.

    How do I view/place my order in local currency or Canadian Dollars?

    If you place an order supported by Amazon Currency Converter, we'll automatically display your payment total in the currency of your eligible payment method on the final checkout page before you pay for your order.

    If you'd rather pay for your order in Canadian Dollars (CAD), click the "Switch Currency" button and choose the "CAD" option. After you've paid, you can log into Your Account and click the "Go!" button to view your payment. Locate the order that you paid for and click the "View Order" button.

    How can I view the actual exchange rate used for my order?

    You can view the applicable exchange rate used to determine the payment total in your local currency by clicking the "View Exchange Rate" on the final checkout page before paying.

    What exchange rate does Amazon use for refunds?

    We'll use the original exchange rate used for your original order when processing the refund.

    If I cancel an order but then change my mind, can I get the original exchange rate?

    If you cancel your order but then change your mind and re-order the same items, the exchange rate may be different from the applicable rate at the time you previously viewed the item. The currency type and rate for each individual order is determined at the time you place an order.

    The Amazon Currency Converter is using the wrong currency type (for example, EUR instead of GBP). Can I select the right one?

    You can pay for your order in either CAD or the currency type identified by the Amazon Currency Converter. To switch between the local currency and CAD, click on the "Switch Currency" button on the final page when submitting your order. At this time, you are not able to select a different currency. In some cases, we might not be able to figure out the right currency type to use. If the wrong currency type is being identified, you'll need to use CAD to pay for your order by clicking on the "Switch Currency" button on the final page when submitting your order. We apologize for any inconvenience, and we are working diligently to improve the methods we use to figure out the correct currency type.

    Can I pay in local currency if an item isn't available right now?

    At this time, we offer Amazon Currency Converter only when the items are estimated to ship within 14 days of placing your order.

    I changed my order placed in local currency using Your Account, and now I see the order total in CAD only. What happened?

    If you change your existing order, Amazon Currency Converter recalculates the eligibility and currency type based on the updated information. If the updated information makes the order ineligible for conversion to local currency, the order can only be placed in Canadian Dollars (CAD).

    I thought my order would be charged in local currency, but it wasn't. Why?

    Unfortunately, you cannot review and place orders in local currency if you had any of the following items in your shopping cart:

    • gift certificates
    • items that are out of stock
    • items that have fulfillment periods of greater than 14 days

    Additionally, if you paid for your order with a gift certificate or you used a payment card other than a Visa or MasterCard, your order wouldn't qualify to be paid in your local currency. Alternatively, your currency may not be supported.

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