Other Help Areas
Sports & Outdoors
Browsing by Category and Merchant
Not sure exactly what you're looking for? No problem. There are a few different ways you can browse through the Sports & Outdoors Store. Within the general store, you can refine your browse options by choosing product type, brand name, merchant, or specialty area, such as Ice Hockey or Camping & Hiking. Know which merchants you like? You can choose a merchant and go straight to that merchant's storefront, if one is available. When browsing within a merchant's storefront, you will see only products offered by that particular merchant. In much the same way, you can choose to browse exclusively by available name brands as well.
Search boxes can be found at the top of most pages in our Sports & Outdoors Store. Enter one or more keywords, using any combination of the product's name or brand. If you use more than one keyword, we'll show only the products that match all the keywords you enter.
Here are some examples of how Search works:
You can also search for products with their store-specific catalog numbers using the Search box.
Identifying Your Seller
Items in our Sports & Outdoors store may be offered for sale by either Amazon.ca or by Amazon Merchants.
If the item being is offered by an Amazon Merchant, the Merchant's name will be reflected in the Availability messaging on the detail page. For example, if the item is offered by Pro Golf Discount, the detail page will read, "Availability: Usually ships in 1-2 days from Pro Golf Discount."
Only items sold by Amazon.ca are eligible for free Super Saver Shipping
Privacy and Security
Amazon Merchant Orders
Orders placed with an Amazon Merchant in our Sports & Outdoors Store use our Amazon Payments service. Amazon Payments transfers the amount you indicate but never passes along your credit card information. Such credit card information is kept strictly confidential, just between you, Amazon.ca, and the bank we use to process payments. In some cases, we will provide a merchant with up to the last five digits of your credit card number for identification purposes.
Because Amazon Merchants fulfill orders directly, we also provide your name, order details, billing address, shipping information, and e-mail address to the seller.
Transmissions made through Amazon Payments are carried on our secure server. Our Secure Sockets Layer (SSL) server software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information--including credit card number, name, and address--so that it cannot be read as the information travels over the Internet. All of our credit card information is stored on a secure, dedicated database.
Transactions you make on our secure server at Amazon.ca are safe. All credit card numbers provided to Amazon.ca are stored on a computer that is not connected to the Internet. After you type or call it in, your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.
To read the full text of our Privacy Notice, click here.
Placing Your Sports & Outdoors Order
When you're ready to order from our Sports & Outdoors Store, click the Add to Shopping Cart button on the right side of the product detail page. Use the cart's top navigation bar or the "Continue shopping" button to keep browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.
When you're ready to place an order for everything in your Shopping Cart, click the "Proceed to checkout" button. Provide all of the necessary payment and shipping information, and submit your order by clicking the "Place your order" button.
At this time, there are a few restrictions on purchases in our Sports & Outdoors Store:
Amazon.ca accepts MasterCard, Visa, American Express, and Amazon.ca gift certificates. We also gladly accept debit and ATM cards connected with one of the above credit card companies.
Amazon Merchant orders can be paid for using all of the methods listed above.
For information about sales tax on items purchased from our online merchants, or to read Amazon.ca's own sales tax policies, click here.
Shipping & Fulfillment
Amazon Merchant Orders
Amazon Merchant orders from the Sports & Outdoors Store are fulfilled directly by our Amazon Merchants. Merchants' shipping rates, options, and restrictions differ, so please be sure to review their terms before submitting your order. This information is available on the order form, and is also available via links on any product detail page.
After you have placed your order, you will receive an order confirmation e-mail from Amazon.ca. When pay using Amazon Payments, you will also receive an e-mail receipt of your credit card charge. Your merchant will send independent order and shipment confirmation e-mails.
You can track the status of your order at any time by clicking the Your Account link at the top of any page of Amazon.ca.
Amazon Merchant Orders
Please note that since Amazon.ca is not directly involved in the completion of sales arranged with Amazon Merchants, you will need to contact merchants directly to arrange cancellations.
You can locate a merchant's e-mail address in the confirmation e-mail sent from us, or by looking up your transaction in the Your Account section of our Web site.
Click here to read more about cancellations.
Returns, Exchanges & Refunds
Amazon Merchant Orders
Merchant policies for returns, exchanges, and refunds differ. You may view individual merchant policies before ordering via links on product detail pages. After you order, you will find a link to returns help through the order summary in Your Account. As with cancellations, you will need to contact the merchant to facilitate a return, exchange, or refund.
Click here to read more about returns, exchanges, and refunds of items from the Sports & Outdoors store.
General Customer Service
If you have a question about an item offered by one of our Amazon Merchants, or about an order you've placed, the merchant will be able to provide you with the answers. Before ordering, you will find a link to contact a merchant provided on each product detail page--just scroll down the page, below the product details.
After your order has been placed, any questions about its status should be directed to your merchant.
After ordering, you will find a link to contact your merchant via the order summary in Your Account. Click the Your Account link in the top right corner of this or any other page on our site. After you sign in, you'll find a listing of your recent orders. Once there, simply locate your order. On the Order Summary page, you'll see a link that says, "For information about shipments in this order, please contact (merchant)."
Click here to learn more about contacting Amazon.ca directly, about your Amazon.ca order or any other questions not answered in our online Help pages.