Your item may not be eligible for Amazon Prime shipping. For example, oversize or heavy items and other items with special delivery characteristic do not qualify.
Items fulfilled by Amazon.ca Marketplace sellers may not be eligible for Amazon Prime shipping. If only some items in your order are eligible for Amazon Prime you'll be charged applicable shipping fees for the ineligible items.
Your membership may have expired. Check your membership expiration date in Your Account.
Some shipping addresses are not eligible and could result in a charge for shipping. Amazon Prime shipping benefits apply to eligible items shipped to addresses in Canada.
My order arrived later than I expected
Amazon Prime deliveries qualify for Guaranteed Accelerated Delivery. Delivery dates are based on the availability of the items you ordered and selected shipping options. For more information, visit the Where's My Stuff? page.
Due to their size and shape, some Prime-eligible Amazon.ca products may not be eligible for FREE Two-Day Shipping. As an Amazon Prime member, you will still receive free shipping on these items; however, they can only be shipped via Standard Shipping.
Though Two-Day and One-Day shipping benefits do not apply to all addresses, members are entitled to FREE Standard Shipping on eligible items.
In some cases where the item is currently Out of Stock or on occasions when we do not have confidence we can ship to your address in Two-Days, we will offer FREE Express shipping (2 to 3 days). Note: FREE Express Shipping is available for addresses eligible for One-Day and Two-Day Shipping. Click here for ineligible postal codes.
How much does One-Day Shipping cost with Prime?
Upgrading to One-Day Shipping costs for as low as CDN$ 3.99/item (not per order). You'll have the option to upgrade to One-Day Shipping at checkout, or by clicking the "One-Day 1-Click® -- as low as CDN$ 3.99" button from the product details page.
You can find out more about shipping-upgrade options at the Amazon Prime Overview page.
How much does faster shipping cost for locations eligible for FREE Standard Shipping?
Upgrade to Express Shipping (5-9 business days) for as low as CDN $3.99 per item and Priority Shipping (3-8 business days) for as low as CDN$ 6.99 per item. You'll have the option to use these shipping options for eligible addresses during checkout.
