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About Our Returns Policies

Our online Returns Centre will guide you through the return process--you can even print out a return shipping label. After packing your return, please send it back to us via Canada Post. We'll notify you via e-mail when we've processed your refund.

Returns Policy

You may return any of the following items to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error or if the item qualifies for Free Returns) within 30 days of delivery of your shipment (including gifts) :

  • Any book in its original condition
  • Any unopened (still in its plastic wrap) CD, DVD, VHS tape, software, or video game

You may return eligible baby items and toys to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 45 days of delivery of your shipment (including gifts). Also, most health and personal care items can be returned within 60 days of delivery (subject to the exclusions below).

Please note that we cannot accept the return of opened items, some health and personal care items, grocery items, or items returned more than 30 days past delivery (45 days for eligible baby items and toys; 60 days for eligible health and personal care items). We can only process returns and refunds for items purchased at Amazon.ca.

If you ordered your item from an Amazon Marketplace seller, please see our Marketplace returns policy for more information about returning your order.

Using our Return Mailing Label

The return mailing labels obtained from the Amazon.ca online Returns Centre are valid only for returns shipped within Canada. However, you can still use the online Returns Centre for items shipped from Amazon.ca to outside of Canada.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

Replacement of Damaged of Defective Items

If you received a defective item that is sold by Amazon.ca and need to replace it with the same item, visit our online Returns Centre to request a replacement. Items that are fulfilled by Amazon.ca can't be replaced, but may be returned.

Refunds

You can expect a refund in the same form of payment originally used for purchase, within 7 to 14 business days after placing your return in the mail. Refunds are completed in 3-5 days after they have been received and processed. We will send you an e-mail to let you know when the refund has been completed. You can track returns and refunds in Your Orders.

If you paid for all or part of an item you want to return with a promotional coupon or code and the code has not expired, that part of your refund will be credited to your account, and will be available to use the next time you place an order at Amazon.ca. Please note, however, that the original expiration date still applies.

For information about how refunds are issued, late refunds and partial refunds, see About Refunds

Returning a Gift

Gift returns are confidential. The online Returns Centre allows gift recipients and gift givers to return items fulfilled by Amazon.ca, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Once your return is processed, we'll send an Amazon.ca Gift Card in the amount of the returned item(s) to the e-mail address you enter on the online Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

Returning Electronics

Electronics purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned to Amazon.ca within 30 days of delivery of shipment via our online Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.

Televisions

Televisions purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of delivery of shipment via our online Returns Centre.

The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.

Amazon.ca is happy to accept returns for large TVs that are shipped via a specialty shipper. Amazon.ca also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from Amazon.ca, or a seller but fulfilled by Amazon, that was shipped via a specialty shipper, visit the online Returns Centre and request the return. We'll follow up with instructions for returning the TV.

Returning Jewelry and Watches

  • Jewelry items and watches with a value of $75 or more should be returned using a trackable shipping method.
  • All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • The items must be in new and unworn condition in the original packaging.
  • Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Returning Baby Items and Toys

Eligible baby items and toys purchased from Amazon.ca, or a seller but fulfilled by Amazon, are easily returned within 45 days of receipt of shipment via the online Returns Centre. All other baby items and toys purchased from Amazon.ca or a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the online Returns Centre. To view a seller's return policy, click Return Items in the online Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Returning Breast Pumps

Amazon.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.

Breast pumps purchased from Amazon.ca are easily returned within 45 days of delivery of shipment via the online Returns Centre. Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the online Returns Centre. To view a seller's return policy, click Return Items in the online Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Returning Shipments without a Packing Slip

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our online Returns Centre. You'll be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift, you can also return it via our online Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.

Returning Automotive Items with a Published Manufacturer's Warranty

If you have purchased an automotive item shipped from and sold by Amazon.ca, Amazon will directly honor the manufacturer's published warranty. Please contact Amazon Customer Service for assistance with a warranty claim.

For items purchased from a seller other than Amazon.ca please contact the seller.