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Assistance for New Customers

Placing an order at Amazon.ca is easy. There's no need to create an account first. You'll do that while placing your first order online. (We cannot accept orders by telephone, fax, or e-mail. All orders must be placed online.)

Find Items

First, you'll need to browse or search for the items you'd like to order. Keyword Search boxes are located on nearly every page of our store. Also, you'll find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here, you'll find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our distribution centre.

Add Items to Your Shopping Cart

If you want to order an item, click the Add to Shopping Cart button on the right side of the product detail page. Use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our website.

Proceed to Checkout

Take a moment to review all the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "Save for later" button to the left of the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You'll be taken to the first page of the order form.

Sign In

Enter your e-mail address, indicate that you're a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You'll be asked to provide a password for your account later in the process.

Enter a Shipping Address

Tell us where you'd like to ship your order.

Select a Shipping Method

Consider how quickly you'd like to receive your order, and choose a shipping method. We'll estimate shipment and delivery dates for you on the order form, as well as in the order confirmation e-mail you'll receive after placing your order.

If there is more than one item in your order, you'll be given the following options:

  • Group my items into as few shipments as possible.
  • I want my items faster. Ship them as soon as they become available (at additional cost).

If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we'll ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences.

This is also where you let us know if any of the items are to be gifts. (If so, you'll be given a chance to order gift-wrap and add a note.)

Provide a Password and Method of Payment

Associate a password with your account--when you come back to Amazon.ca in the future, you can use the same shipping address and method of payment you provided during this first order. Here are some tips for choosing a password:

  • Passwords are case sensitive. For instance, "PASSWORD" and "Password" are two different passwords. When choosing a password, remember the capitalization you use.
  • Passwords must be a minimum of 6 characters.
  • It's best to avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
  • Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers."
  • Guard your password carefully. Remember, anyone who knows your password may access your account.

Next, let us know how you'd like to pay for your order. We accept MasterCard, Visa, American Express, and Amazon.ca gift certificates. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Review and Submit Your Order

Check the accuracy of all the information you provided, and make any necessary adjustments. When you're ready, click the "Place your order" button to submit your order. After you place your order, we'll send you a confirmation e-mail message. We'll send you another e-mail message at the time of shipment. Also, we'll turn 1-Click shopping on for you, so it's even easier to order in the future.

Track Your Order

If you'd like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here, you'll be able to change your mind about the particulars of your order without having to contact us.