Other Help Areas
Movies & TV
It's fun and easy to shop our Movies & TV store. Read below for more information on a particular topic.Search Tips
Keyword Search boxes can be found at the top of most pages of our Movies & TV store. Enter one or more keywords, using any combination of the film's title, director, or featured actor(s). If you use more than one keyword, our search engine will restrict the results to DVDs that match all the keywords you enter.
Here are some examples of Keyword Search:
Our Advanced Search allows you to search by any combination of many aspects of the DVD. Here are some examples in the use of Advanced Search:
Don't know exactly what kind of movie or TV show you're in the mood for? Use the links on the top navigation bar of our Movies & TV store to browse by genre or search for bestsellers, new and future releases, and more.DVD Technical Information
Please note that all DVDs sold by Amazon.ca follow the NTSC format and contain North American country code information ("Region 1"). These discs will play on DVD machines intended for use in North America. DVD players outside of North America might not be able to view these titles because of incompatible country codes or video standards. If you're interested in purchasing Region 2 DVDs, you might consider visiting one of our international sites other than Amazon.ca.
Additional title-specific information can be found by clicking the "technical information" link in the navigation bar on the left side of any title's product information page. Information typically found there includes studio, running time, reason for rating, theatrical release date, DVD release date, sound particulars, aspect ratio, and discographical information.Need More Information About a Product?
The only information we can give you about a particular item is what we display on the product information page for that item. If you don't find the information there, visit our partner site, the Internet Movie Database (http://www.imdb.com).Viewing Previews and Trailers
Occasionally, you'll see links to promotional video clips on the product information pages for selected CDs, Blu-rays, DVDs, and VHS videos. It's best to have a fast connection, such as DSL or a cable modem, to play these clips. Also, you'll need to have Microsoft's Windows Media Player or RealNetworks' RealPlayer installed on your system.DVD Terminology
Many of our movies and TV titles are available in both widescreen and standard versions. Widescreen, or letterbox, editions reproduce the film as it is shown in a theatre, as a rectangle with an average aspect ratio of 16:9, as opposed to the more square TV aspect ratio of 4:3. Black bars are placed at the top and bottom of the screen to preserve this rectangular image on a TV screen.
On the other hand, standard versions of films have been reformatted to fit the proportions of your TV screen. This reformatting often means cutting off the left and right edges of the original picture. Because films are produced in a variety of height-to-width ratios, the amount of picture loss would be different for each title. The format of each video should be listed on the product information page for that title.
Currently, there is no way to search specifically for DVDs in widescreen format, but the format of each DVD title in our catalogue should be listed on that item's product information page. Many DVDs feature both widescreen and standard formats on the same disc.Returns
Within 30 days of delivery of your shipment (including gifts), you may return any unopened (still in its plastic wrap) DVD to Amazon.ca, for any reason, for a full refund. We'll also refund the return shipping cost, if the return is a result of our error.
Please note that we cannot accept the return of opened items or items returned more than 30 days past delivery. We can only process returns and refunds for items purchased at Amazon.ca. We cannot exchange items.
If you purchased your video from an Amazon Marketplace seller, please see our Amazon Marketplace returns policy for information regarding returning your order to the seller.