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Problem with an Order?

If something is wrong with your order, we certainly want to help you. Please read the information below for more on how to proceed.

Do you need to cancel or change an order that has yet to enter the shipping process? Everything you need to know is right here.

Did you receive a damaged or defective item? Visit the relevant order summary on the Your Account page, and click the "Need to return an item?" button in the top right-hand corner of the summary. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you'd like a refund or a replacement item sent to you.

Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we might have split your order into multiple shipments, which we'd indicate on the packing slip. If this is the case, rest assured you won't be charged any additional shipping costs beyond those you'd authorized originally. Visit the relevant order summary on the Your Account page for estimated delivery dates for every shipment associated with your order.

Did you receive the wrong item? Visit the relevant order summary on the Your Account page, and click the "Need to return an item?" button in the top right-hand corner of the summary. At the bottom of the list of items in your order, you'll see a section where you can indicate items you didn't order. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We'll ask you also whether you'd like a refund or a replacement sent to you.

Wondering where your order is? If you have not yet received your order at all, and think you should have by now, visit the relevant order summary on the Your Account page. Here, you'll find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.

Need further assistance? Contact us.

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