I just finished reading The Book of Hard Choices, and appreciated the many examples of the tough decisions in business.
Autry talked about the four types of clients:
1) Reasonable and fair clients
2) Unpredictable and troublesome clients
3) Difficult and Demanding clients
We have all probably dealt with several types of these clients. Autry discusses the challenging dilemma of dealing with these situations involving the more difficult clients, while maintaining your integrity and self respect.
He also talks about the importance of never being driven by fear in terms of making important decisions and to remember the long term… Read more