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What a great resource. The stories recited in the book are poignant, humorous, and best of all, real. As a director of administrative support services I'm always looking for creative ways to get a point across. Stories work; these stories and the follow-up activities and presentation tips work. My organization faces two challenges on a daily basis. First, what is the most efficient and effective way to collect, organize, manage and disseminate mountains of information? Second, how do we continue to streamline and simplify our administrative processes to provide more value-added service to our constituents? The resources Lori and Mary provide through this text have enabled me to… Read more
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