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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction
 
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Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction (Paperback)

by William Byham (Author), Jeff Cox (Author)
4.3 out of 5 stars  See all reviews (35 customer reviews)
List Price: CDN$ 18.95
Price: CDN$ 13.83 & eligible for FREE Super Saver Shipping on orders over CDN$ 39. Details
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  • This item: Zapp! The Lightning of Empowerment: How to Improve Quality, Productivity, and Employee Satisfaction by William Byham

    In Stock.
    Ships from and sold by Amazon.ca.
    Eligible for FREE Super Saver Shipping on orders over CDN$ 39. Details

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Product Details

Product Description

Product Description

Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.


Ingram

In the first edition of "Zapp!", Byham revealed a brilliant new system for jump-starting corporate success--with smart, efficient, and effective methods for motivating employees and improving productivity. Now updated to keep pace with the ever-changing business environment of the nineties, this revised edition brings new insights that are sure to boost any company's quality, productivity, and bottom line .
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Customer Reviews

35 Reviews
5 star:
 (23)
4 star:
 (6)
3 star:
 (1)
2 star:
 (3)
1 star:
 (2)
 
 
 
 
 
Average Customer Review
4.3 out of 5 stars (35 customer reviews)
 
 
 
 
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5.0 out of 5 stars From coercive to legitimate power - using this book., Aug 26 2007
By Humzah Khaial "Humzah" (Burlington, ON Canada) - See all my reviews
ZAPP!, a fable, while may seem to be simplistic, packs quite the punch in how it conveys concepts of empowerment. I was able to relate to most of the situations throughout the narrative. It was quite the eye opener. I recommend it as a standard reading for anyone entering into people management/first time managers, but also I think it is an absolute must for those veteran managers. It's an easy read and intriguing enough to be able to finish in one or two sittings.
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5.0 out of 5 stars Has Zapped me since 96 (when I first read it I think), April 14 2004
By Boniface Michael (Piscataway, NJ, USA) - See all my reviews
Read this book sometime around 1996. I know it changed my way of dealing with people not just at the workplace but also with my wife at home on the sports field and it continues to influence the way I even deal with my 8 month old baby.

I have since quit my job and moved to the US to pursue a PhD in INdustrial Relations & Human Resources (after working for 15 years). And this continues to influence my choice of research.

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4.0 out of 5 stars A must read for all managers, Jan 5 2004
By E. A Lyons "erpimplementer" (Muncie, IN United States) - See all my reviews
(REAL NAME)   
Having worked for too many bosses who are micro-managers, I wish this book was required reading for all such managers. This book, although lacking in realistic settings, is nonetheless a good read. Managers can't expect employees to be excited about their work if they don't have Ownership of their task. How many times have I been given a project to do only to find out that I've been left out of the analysis phase of the project. All information is on a Need to Know basis, and I obviously don't. What do I do for a living? I'm a programmer/analyst.
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 		 Most recent customer reviews

4.0 out of 5 stars An allegory for leaders
This book got a big build up by my prof, so it's not surprising it didn't quite measure up, thus no 5 star. Read more
Published on Nov 19 2002

5.0 out of 5 stars How to become a managerial super-hero!
This is a great book. I was introduced to some of its principles a few years ago at a seminar, but didn't read the full thing till this year. Read more
Published on Jul 11 2002 by Kate Slan

5.0 out of 5 stars Zapp! A great resource.
This book is great for helping managers and superivors see the difference between building a team and dictating to individuals. Read more
Published on Nov 20 2001 by j316ph314

2.0 out of 5 stars Sappi!
If you have never read a business book or have only read of the 1 hour read variety (Who Moved My Cheese! Read more
Published on Sep 2 2001 by GLENN WHELAN

4.0 out of 5 stars Not sure what to expect
When I first started reading this book I was not sure what to expect. I wasn't all that excited about the fairy tale setting. Read more
Published on Jan 31 2001

5.0 out of 5 stars THANKS TO MY MANAGER THIS CHANGE MY LIFE
@ FIRST I THOUG IT WAS A BRAIN WASH,THAN I START PAYING ATENTION TO IT,THAN I START LEARNING,AFTER THAT I APLIED IT TO MY PERSONAL LIFE AND GUES WHAT NOW I HELP OTHERS I GOT A NEW... Read more
Published on Jan 5 2001 by JOSE RAMOS

1.0 out of 5 stars Simple read but not worth to own one
I can't agree more with Gardengirl58. The fairy tale story telling format put me off. More for easy reading.
Published on Aug 19 2000 by David

4.0 out of 5 stars The most fun required reading I ever did.
For our leadership class at college, this was one of the books we had to read, along with "The 7 Habits of Highly Successful People. Read more
Published on Jul 9 2000 by Nick Bensema

2.0 out of 5 stars It's a cute read
I found the book simplistic and obvious. It provided entertainment one afternoon at work when I had nothing else to do. Read more
Published on Jun 9 2000

5.0 out of 5 stars This book will change attitudes!
This book seems like a silly little fairy tale. That's exactly what my boss said when he started to read it, but once he finished it, he had a whole different attitude. Read more
Published on May 25 2000 by Deborah Williams

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