What is Selling on
Amazon?
What
products can I sell on Amazon.ca?
What type of products can I not sell on
Amazon.ca?
How
much does it cost to sell on Amazon.ca?
When do I start getting charged the
monthly subscription fee?
What is Seller Central?
How do I add inventory?
How do I manage orders?
How do I get
paid?
Do you
offer fraud protection?
What is the A-to-z Guarantee program?
Can customers leave
feedback and why is customer feedback important?
Can I offer gift wrap and gift
messaging services to my customers on Amazon.ca?
Can customers use Amazon.ca Gift
Certificates when purchasing my products?
What is Selling on Amazon?
Selling
on Amazon is a program that enables merchants to sell their products
and inventory on Amazon.ca
Back to
top
What products can I sell on
Amazon.ca?
You can sell
items in the following categories: Books, Music, DVD,
Video/VHS, Camera and Photo, Electronics, Software,
and Video Games.
Back to
top
What type of products can I not
sell on Amazon.ca?
These include: Magazines and Newspapers,
Adult Toys, Gift Cards and
Gift Certificates, Guns and Ammunition, Photo Processing, Prescription
Medication, and Tobacco and Alcohol.
Back to
top
How much does it cost to sell on
Amazon.com?
$29.99 monthly subscription fee plus a referral
fee when an item sells (referral fee varies by
category). If you are looking to sell only a few products or
expect to have less
than 40 orders a month,
click
here
to
sign up as an Individual seller with Amazon which has
no monthly fee but instead a per product sold fee of
$1.49.
Back to
top
When do I start getting charged the monthly
subscription fee?
Your $29.99 monthly subscription begins as
soon as you complete the registration process. Accordingly, your first
monthly subscription fee will begin at that time.
Back to top
What is Seller
Central?
Seller Central is the Web interface used to manage
all aspects of selling on Amazon. You can add product information,
make inventory updates, manage orders, and manage payments though a
suite of Web-based and downloadable tools.
Back to top
How do I add
inventory?
You have three options for submitting
product-related data:
- Use the Add a Product
feature on Seller Central to create one product at a time
- Use the Seller Desktop, which is a free, easy-to-use desktop
application that can be used to manage and upload inventory one product
at a time or in bulk.
- Use inventory files to
create multiple products simultaneously.
Back to
top
How do I manage orders?
You
have three options for managing your orders
- You can
use the Web-based Manage Your Orders tool on Seller
Central.
- You can download the daily order report,
a tab-delimited file that provides a summary of the orders you
received, and includes customer and shipping information so you can
fulfill those orders.
- You can use the Amazon
Services Order Notifier (ASON), which is a desktop application for
computers running Microsoft Windows. It is designed to make managing
your incoming orders quick and
easy.
Back to
top
How do I get paid?
Amazon
first settles your account 14 days after you register.Subsequently, the
settlement process repeats every 14 days. It normally takes 5 business
days from the settlement date until the money is available in your bank
account. For a settlement to take place, you must
-
Have a positive or zero Selling on Amazon account balance.Commission
fees and customer refunds, if any, can affect your
balance.
- Have entered valid information in Seller
Central for your U.S. or Canadian bank checking
account.
Back to
top
Do you offer fraud
protection?
Yes. Amazon's payment fraud protection
helps you eliminate fraudulent orders for your products.
Back to top
What is the A-to-z Guarantee
program?
The A-to-z Guarantee Program is designed
to handle situations where a customer either never received a product
or received a product that is materially different from what was
ordered or expected. We ask customers to first contact the merchant
when they have a problem. If the merchant fails to resolve the problem,
the customer can file an A-to-z claim. When Amazon receives the
claim, we send the merchant an automated email detailing the claim
which requests a response with basic information about the order and
the fulfillment process.Amazon will then determine how the claim
will be settled which may include reimbursement of the order to the
customer, at the merchant's expense.
Back
to top
Can customers leave feedback and why is
customer feedback important?
Yes customers can
leave feedback. Maintaining a high feedback rating is a critical factor
for success on Amazon.
- It's the best way for
shoppers to identify you as a trustworthy merchant. Your rating appears
on the Offer Listing Page and is one of the first things that customers
see.
- Customers are more likely to purchase
products from merchants with higher ratings.
- Your
feedback rating is a key metric used by Amazon to measure your
performance.
Back
to top
Can I offer gift wrap and gift messaging
services to my customers on Amazon.ca?
Yes, for sales in categories other than Books, Music, Video and DVDs.
Our Gift Messaging service
allows customers to write gift messages for individual items or for
entire orders, and our Gift Wrap service allows customers to select and
pay for gift-wrapping for each item in their order. As an Amazon
Services seller, you can make either or both of those services
available to buyers of your items.
Back to
top
Can customers use Amazon.ca Gift
Certificates when purchasing my products?
Yes, customers can
use Amazon.ca Gift Certificates when purchasing products from
third-party merchants.
Back to top 
