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Selling on Amazon - Frequently asked Questions

What is Selling on Amazon?

What products can I sell on Amazon.ca?

What type of products can I not sell on Amazon.ca?

Can I sell my Kindle on Amazon.ca?

How much does it cost to sell on Amazon.ca?

When do I start getting charged the monthly subscription fee?

What is Seller Central?

How do I add inventory?

How do I manage orders?

How do I get paid?

Do you offer fraud protection?

What is the A-to-z Guarantee program?

Can customers leave feedback and why is customer feedback important?

Can I offer gift wrap and gift messaging services to my customers on Amazon.ca?

Can customers use Amazon.ca Gift Certificates when purchasing my products?

What is Selling on Amazon?

Selling on Amazon is a program that enables both individuals and businesses to sell their products and inventory on Amazon.ca

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What products can I sell on Amazon.ca?

As a Professional Seller, you can sell items in the following categories:

  • Automotive Parts & Accessories*
  • Baby
  • Beauty*
  • Books
  • Camera & Photo
  • Cell Phones
  • Consumer Electronics
  • DVDs
  • Electronics Accessories
  • Grocery & Gourmet Food*
  • Health & Personal Care*
  • Home & Garden (including Pet Supplies)
  • Jewellery*
  • Kindle Accessories
  • Luggage & Bags*
  • Music
  • Musical Instruments
  • Office Products
  • Personal Computers
  • Software
  • Sports Collectibles*
  • Sports & Outdoors (excluding Sports Collectibles)
  • Tools & Building Supplies
  • Toys & Games
  • Video/Computer Games
  • Videos (VHS) and Watches*

*Sellers must obtain approval from Amazon to sell these products. Contact us to apply.

As an Individual Seller, you can sell items in the following categories:

  • Baby
  • Books
  • Camera & Photo
  • Cell Phones
  • Consumer Electronics
  • DVDs
  • Electronics Accessories
  • Home & Garden (including Pet Supplies)
  • Kindle Accessories
  • Music
  • Musical Instruments
  • Office Products
  • Personal Computers
  • Software
  • Sports & Outdoors (excluding Sports Collectibles)
  • Tools & Building Supplies
  • Toys & Games
  • Video/Computer Games
  • Videos (VHS)

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What type of products can I not sell on Amazon.ca?

For more information on the kinds of products that cannot be sold on Amazon.ca, see Prohibited Content and Restricted Products.

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Can I sell my Kindle on Amazon.ca?

At this time the sale of new or used Kindle devices is prohibited on Amazon.ca. If you would like to sell your used Kindle device, you can list it on Amazon.com. Learn more

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How much does it cost to sell on Amazon.ca?

Amazon offers two selling plans. If you plan to sell more than 20 items a month, the Professional selling plan may be best for you. The Professional selling plan is available for a CDN$ 29.99 monthly subscription fee plus per-item selling fees, which vary by category. Certain categories are only open to Professional Sellers. Learn more about available categories in the What products can I sell on Amazon.ca? section.

If you plan to sell fewer than 20 items a month, the Individual plan may be best for you. There is no monthly subscription fee. Instead, Individual Sellers pay CDN$ 1.49 per item sold plus other selling fees, which vary by category.

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When do I start getting charged the monthly subscription fee?

The monthly subscription fee applies to Professional selling accounts only and begins as soon as you complete the registration process. Your first monthly subscription fee will be charged at that time unless otherwise stated in any promotional offers.

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What is Seller Central?

Seller Central is the Web interface used to manage all aspects of selling on Amazon. You can add product information, make inventory updates, manage orders, and manage payments though a suite of Web-based and downloadable tools.

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How do I add inventory?

You have two options for submitting product-related data:
  • Use the Add a Product feature on Seller Central to create one product at a time
  • Use inventory files to create multiple products simultaneously.

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How do I manage orders?

You have two options for managing your orders
  • You can use the Manage Your Orders feature on Seller Central.
  • You can download the daily order report, a tab-delimited file that provides a summary of the orders you received, and includes shipping information so you can fulfill those orders.

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How do I get paid?

Amazon deposits payment into your bank account at regular intervals and notifies you that your payment has been sent. Disbursements can be made in Canadian dollars (CDN) to your Canadian bank account or in U.S. dollars (USD) to your U.S. bank account.

For payment to take place, you must:
  • Have a positive balance in your Selling on Amazon account. Subscription fees and customer refunds, if any, can affect your balance.
  • Have entered valid bank account information for your seller account.

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Do you offer fraud protection?

Yes. Amazon's payment fraud protection helps you eliminate fraudulent orders for your products.

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What is the A-to-z Guarantee program?

The A-to-z Guarantee program is designed to handle situations where a customer either never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the seller when they have a problem with an order. If the seller fails to resolve the problem, the customer can file an A-to-z Guarantee claim. When Amazon receives the claim, we send the seller an automated email detailing the claim which requests a response with basic information about the order and the fulfillment process. Amazon will then determine how the claim will be settled which may include reimbursement of the order cost to the customer at the seller's expense.

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Can customers leave feedback and why is customer feedback important?

Yes customers can leave feedback about their experience with sellers. Maintaining a high feedback rating is a critical factor for success on Amazon.
  • It's the best way for shoppers to identify you as a trustworthy seller. Your rating appears on the Offer Listing Page and is one of the first things that customers see.
  • Customers are more likely to purchase products from sellers with higher ratings.
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Can I offer gift wrap and gift messaging services to my customers on Amazon.ca?

Our Gift Messaging service allows customers to write gift messages for individual items or for entire orders, and our Gift Wrap service allows customers to select and pay for gift-wrapping for each item in their order. As a seller on Amazon, you can make either or both of those services available to buyers of your items.

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Can customers use Amazon.ca Gift Certificates when purchasing my products?

Yes, customers can use Amazon.ca Gift Certificates when purchasing products from sellers.  

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