le 2 octobre 2000
I first read this text in relation to problem-based learning. It was referenced as an eclectic way of building documentation. I found the book very interesting and had some follow-on discussion with the author. The point is that documentation should be oriented toward how the users work, not how the system works. Carroll presents sound research to back up his point of view and the text illustrates his points. Anyone who is charged with writing documentation should read this book --- it will change your view point and your readers will love you for it.