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Items Requiring Special Handling

Large Items

Amazon.ca offers a number of large and over-sized items that require special handling. If an item requires special handling, you'll see a note on the product detail page indicating that the item will ship separately from other items in your order due to the special handling required. Keep in mind that some items too big to ship to a P.O. box must be shipped to a street address.

These items must ship with one of our specialty shippers. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process before you place your order.

When items shipped via our specialty carriers arrive at the local hub in your area, a representative from that facility will contact you by telephone to arrange a convenient time for delivery using the telephone number listed on Your Account. You can expect the shipper to contact you to make an appointment for delivery. The agent will bring the item through the front door of the building (either front door of a house or garage, or front door of apartment building). You will be responsible for any assembly and/or installation. An adult signature will be required at the time of delivery.

Most Televisions 50'' or Larger

In general, TVs 50 inches or larger are shipped with free enhanced delivery through one of our specialty shippers to most major cities in Canada. Some restrictions / fees may apply to rural areas.

For orders that qualify for enhanced delivery, You can expect the shipper to contact you within 7 business days of the ship date to make an appointment for delivery.

Upon delivery, a representative of the carrier will deliver your TV to any room suitable for testing, unpack it, ensure that it is working properly to guarantee no damage occurred during transportation, and dispose of all packaging material. If you discover any damage or obvious defects, please refuse delivery. You'll be responsible for any assembly and/or installation. An adult signature is required at the time of delivery.

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