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Ordering Holiday Gifts

Every order you place at Amazon.ca is important to us, and we know that holiday gifts are extra special. To make sure your holiday gifts reach their recipients on time, please take a moment to read through the following tips before placing your order.


Allow Enough Time for Delivery

When selecting items, please note the availability estimate listed on each item's product detail page--this is the amount of time it will take us to obtain and prepare the item before shipping it. Here's the basic equation we use to determine your delivery date:

(Availability) + (Shipping Time) = Total Delivery Time

As the holidays approach, you'll see a suggested shipping method on the product detail page for delivery by December 24. We're also providing a calendar of ordering deadlines:

If you are ordering several items to be shipped to the same address and select the option to "Group my items into as few shipments as possible" (this is the default option), please be aware that items with longer availability estimates (including not-yet-released items) may hold up the shipment of items that are available sooner. We will display estimated shipping and delivery dates in Your Account after your order has been placed.

 Let Us Know Your Order Is a Gift

When filling out the order form, let us know that the order is a gift: check the box next to the line that reads "Add gift-wrap/note" underneath the item's listing in your Shopping Cart. When you check this box:

  • You can request that we wrap your gift in our unique patterned paper (for an extra fee).
  • You can add a gift message--it's free! If you are sending several items to the same address, you can enter a separate gift message for each item to indicate who should receive each one.
  • We don't display prices on the packing slip included with the order.
  • If the recipient needs to return an item, we will send a cheque for the amount of the return; please note that this cheque will be sent to the same address to which the order was shipped.

Note: These gift options are available only for items fulfilled by Amazon.ca. Read below for more information on identifying the seller of an item.

Note the Seller of Each Item

The items offered on our Web site may be sold by Amazon.ca or by third-party sellers offering used items on Amazon Marketplace.

If the seller of an item is not Amazon.ca, this information will be noted on the product detail page and on the Shopping Cart summary page, just beneath the item's name.

Please note that promotional offers, payment, shipping, and return policies are different for items ordered on Amazon Marketplace. At this time, we do not offer the option to add gift-wrap or gift notes for items ordered from third-party sellers.

Double-check Your Order Before Submitting It

We will display all your order details on the final page of the order form. Please be sure to double-check the shipping address, shipping option, payment method, gift status, and order total. If any of these details appears incorrect, click the "Edit" button next to the information that needs correcting, and provide us with the new information before submitting your order.

If your order qualifies for FREE Super Saver Shipping, be sure to click the button next to this option; we do not automatically apply FREE Super Saver Shipping to qualifying orders. Also, please note that selecting this option will cause your order to take 3 to 5 business days longer than if you select standard shipping.

While it is possible to make changes to your order after submitting it, doing so may cause your order to take longer. To avoid delays, please make sure your order is correct before submitting it.

If you do need to make any changes, the quickest way is to visit Your Account and make the changes yourself online.

Order Gift Certificates

If you're not sure what your recipient would enjoy, or if you just remembered someone at the last minute, an Amazon.ca gift certificate makes a great gift. Gift certificates can be ordered in any amount between $5.00 and $5,000.00. They can be delivered via e-mail anywhere in the world.

Amazon.ca gift certificates are valid for two years from the date of purchase. Please note that there are some restrictions regarding which products can be purchased with a gift certificate. Click here for more information about ordering gift certificates and to read the fine print.

Holiday Returns

Our standard policy is to accept most returns within 30 days from the date of delivery. However, we understand that many customers like to order holiday gifts early, and so we have extended our returns period for the holidays.

Items shipped between November 1, 2011, and December 31, 2011, may be returned until January 31, 2012, for a full refund, subject to our other returns restrictions.

Please note that if an item was not designated as a gift when purchased, the refund will be issued to the purchaser regardless of who returns it. For more information about our refund policies, click here.

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