Other Help Areas
Changing Your Name, E-mail Address, or Password
Please refer to the links below for help changing your account information.
Updating Your Password Only
If you simply forgot your password and need to reset it to access your account, visit the link above and provide your e-mail address. We'll then help you acquire a new one by sending a personalized link to your e-mail address. Your new password will become live right away. If you visit us from a computer you have not used before, we will ask for complete verification of your account information before proceeding with the password change.
Here are some tips for choosing a password:
Changing Your Name, E-mail Address, and Password
If you have a new e-mail address or wish to change your password, use the link above to access the Account Settings page. You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.
E-mail Verification Screens
If you change the e-mail address on your account to an e-mail address that is already associated with another Amazon account, we will ask that you first verify your e-mail address.
User Validation Screens
When updating your account information, you may be asked to copy the text from a picture in a text entry box (commonly known as a "captcha" screen). This extra task is one that only actual customers can perform accurately, and helps prevent automated programs from accessing features on Amazon.ca.
When you encounter this screen, simply enter the characters displayed to continue. If you make an error or can't read the characters on the first attempt, we'll give you another chance to try it again.
If for some reason you are unable to carry out the requested task, please contact Amazon Customer Service again for further assistance. You can always reach us via phone or e-mail by clicking the Contact Us button on any Help page at www.amazon.ca/help.