Other Help Areas
Reviewing & Changing Your Orders
You can review the status of any order you've placed via the Your Account page. For orders that have yet to ship, you'll be able to review the order total, shipping address, payment method, and item availability. For orders that have been shipped already, you can confirm the date and method of shipment, an estimated date of arrival, and a tracking number, if applicable.
You can update your unshipped orders by visiting the Order section in Your Account and then clicking the Change button next to each item you wish to modify (billing address, shipping address, payment method, gift options, etc.).
Most orders you place on Amazon.ca enter the shipping process very quickly so we can get your items to you as soon as possible. If the item is "Shipping Soon" you may try to edit your order; however, it may be too far into the shipping process to be modified.
If your order that is shipping from Amazon.ca cannot be modified and you no longer wish to receive your items, you may refuse the package or return it using our Online Returns Centre.
To edit an order from the Order Summary in Your Account:
Canceling Items or Orders
If an unavailable item is keeping other items on an order from shipping or you simply decide you don't need an item anymore, you can delete items from your open orders in the Orders section in Your Account. Deleting all items in an order will cancel the entire order.
If your order has shipped it cannot be modified. To return the unwanted items shipped from Amazon.ca, you may refuse the package or return it using our Online Returns Centre.
To cancel an item or an entire order:
After submitting the cancellation, you'll see an "Important Messages" screen confirming the cancellation. If you canceled the entire order, we'll also send a confirmation message to the e-mail address on your account.
You can also confirm the cancellation by visiting Your Account. Only open orders will appear. If you do not see the order, you will know it was successfully canceled.