Other Help Areas
Cancel Items or Orders
You can cancel items or orders that haven't shipped by visiting the Order section in Your Account.
After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.
You can also confirm that the order was cancelled by visiting Your Orders. If you see the order in the Cancelled Orders section, it was successfully cancelled.
If your order shipped directly from Amazon.ca and cannot be modified, you may refuse the package or return it using our Online Returns Centre.
If your order shipped directly from a seller and cannot be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers.