This rating is based on the device I received in error. As I was dissatisfied that I didn't receive this product as pictured the seller had promptly contacted me and resolved the situation giving me some choices as to how I wished to proceed. They showed great customer care, friendly, and professional. The seller explained they had shipped the wrong models in error and will have stock on the model they have pictured soon. Based on my experience with this seller I will feel confident in buying from them again. Here is a description on the device I received: a bit bulkier and not as sleek, streamlined or bevelled as model pictured. It kind of looks like another iPhone attached underneath my own. It is lightweight which is good but does not have a quality feel as made of plastic. The keys are flat and hard plastic so my fingernails do not make ideal contact. The back (keyboard) is flat rubber black colour and sides are brushed silver metal look, but tone does not match iPhone. The casing is a matte black colour which does securely encase the iPhone so it takes careful effort to remove it from iPhone. It is not the most attractive looking. But it works as it should.