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25 Reviews
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5.0 out of 5 stars A reference book about web design to keep close to you
Full of practical design guidelines, this book will help me and my customers to focus on the right site features and to build them right. As stated by the authors, this book is "opened". So I decided to contribute by suggesting a new online text editor pattern and an improvement to the grid pattern by displaying contextual content over the HTML page using an...
Published on Feb. 3 2005 by Sylvain Charron

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3.0 out of 5 stars Some good points, but it's better for design agencies
I manage a large corporate website, and was looking for good book which provides examples of common dilemmas faced in managing a corporate website...this book failed to answer them with any true substance. This book is geared more towards the design agencies only, not people who design and develop in-house. Also, I felt that it was very basic and covered many things I...
Published on March 3 2004 by Melissa Pfeifer


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4.0 out of 5 stars Great information, a bit dense, May 7 2003
By 
M. Mormando "Jarhead that reads" (Kaysville, UT USA) - See all my reviews
(REAL NAME)   
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
While I found the information in this book to be invaluable, I was expecting something along the lines of "Don't make me think" which I found enjoyable to read. If I weren't used to wading through programming books I might not have made it to the end.
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5.0 out of 5 stars Finally!, March 12 2003
By A Customer
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
I literally have not been able to set this book down for the past three days. As a professional web designer with years of high-end design and development experience for all types of sites, I have been humbled by simple reminders and glad to experience a reiteration of thoroughly great design sense. You know, kinda like common sense? that thing we hopefully assume people have, but they seemingly rarely do. Keep it real man, then go outside the lines if you need too.
This book will give you an excellent outline to get creative with. I am recommending this book for my Clients as well as Designers, Creative and Executive Directors, CEOs, Artists, Developers, Animators or anybody else that has anything at all to do with creating, or managing any sort of interactive experience- not just e-commerce. That also includes beginning Designers. Believe you me- if your new at this, and you start off with absorbing the knowledge in this book (and no, it's not that complicated or dry), you'll have a leg up on everybody else in your league, that's for sure.
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5.0 out of 5 stars Finally!, March 12 2003
By A Customer
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
I literally have not been able to set this book down for the past three days. As a professional web designer with years of high-end design and development experience for all types of sites, I have been humbled by simple reminders and glad to experience a reiteration of thoroughly great design sense. You know, kinda like common sense? that thing we hopefully assume people have, but they seemingly rarely do. Keep it real man, then go outside the lines if you need too.
This book will give you an excellent outline to get creative with. I am recommending this book for my Clients as well as Designers, Creative and Executive Directors, CEOs, Artists, Developers, Animators or anybody else that has anything at all to do with creating, or managing any sort of interactive experience- not just e-commerce. That also includes beginning Designers. Believe you me- if your new at this, and you start off with absorbing the knowledge in this book (and no, it's not that complicated or dry), you'll have a leg up on everybody else in your league, that's for sure.
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5.0 out of 5 stars This book is a "Page Returner", March 10 2003
By 
Gary W. Wheeler (New York) - See all my reviews
(REAL NAME)   
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
Have you ever wondered why you return time and time again to certain web sites yet there are others you wish not to return again?
One of the measurements of site success is customer retention. In order to retain your customers, you must know and understand them. Not all web sites have the same customer requirements but they do share some of the same principles. Van Duyne, Landay, and Hong provide the guidance to explain the differentiation of site categories, what they have in common and what customers expect out of them. They reveal how the top benchmark sites are developed from the customer viewpoint. They explain how a customer should know where they are on a site and to navigate, even if they enter the site 5 layers down.
The authors define eleven site genres and then discuss the various patterns that best fit specific type of site or general to multiple types of sites. There have been many books written on web usability and design ... but this book provides the reading experience that can be applied to any site.
Have you ever wondered why you return time and time again to certain books yet there are others you wish not to return again? This book is a "Pager Returner."
This book is highly recommended.
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5.0 out of 5 stars Review: "The Design Of Sites," Van Duyne, Landay, Hong, 2002, March 8 2003
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
"The Design of Sites" is Pattern Language for Graphic User Interface Architectures, GUIAs - please make more! Soon!
Like most good references, it is not necessary to read front to back right away. One does out of interest anyhow and finds a manual of common functional web styles. This is the kind of book that empowers the first timer and the 100th timer.
Thorough reference organized by Patterns and Pattern Groups is the structure of most of "The Design of Sites." Professionals are wise to scan it all now. Having it close makes me feel a little more prepared as it may come in handy as both an info source and a model for future manuals like it.
E-Commerce through better online customer service is a message that surfaces when reading about the granular breakdown of e-commerce concepts in relevant paradigm that everyone can appreciate. Search, navigation, site performance, and usability, all are factors when designing on the web. Developers and managers at all levels can benefit from specific parts of this book of collected, common web experience.
By demystifying common and complex web processes, plus all the standard material and easy organization one comes to expect from thorough reference, "The Design of Sites" is a valuable text for students of web design. That is, in business as in art, learn the rules of the road or keep off the highway.
The arrangement of each pattern heavily borrows from the design philosophies of Alexander, for those that appreciate his work, and are arranged as web design scenarios divided into 6 Factors of: Name, Background, Problems, Forces, Solutions, and Other Patterns to Consider. TDOS is an advanced reference and choose your own adventure of sorts.
By studying patterns these authors have struck on the great lesson of design which is not always reinventing the wheel.
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5.0 out of 5 stars Review: "The Design Of Sites," Van Duyne, Landay, Hong, 2002, March 8 2003
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
"The Design of Sites" is Pattern Language for Graphic User Interface Architectures, GUIAs - please make more! Soon!
Like most good references, it is not necessary to read front to back right away. One does out of interest anyhow and finds a manual of common functional web styles. This is the kind of book that empowers the first timer and the 100th timer.
Thorough reference organized by Patterns and Pattern Groups is the structure of most of "The Design of Sites." Professionals are wise to scan it all now. Having it close makes me feel a little more prepared as it may come in handy as both an info source and a model for future manuals like it.
E-Commerce through better online customer service is a message that surfaces when reading about the granular breakdown of e-commerce concepts in relevant paradigm that everyone can appreciate. Search, navigation, site performance, and usability, all are factors when designing on the web. Developers and managers at all levels can benefit from specific parts of this book of collected, common web experience.
By demystifying common and complex web processes, plus all the standard material and easy organization one comes to expect from thorough reference, "The Design of Sites" is a valuable text for students of web design. That is, in business as in art, learn the rules of the road or keep off the highway.
The arrangement of each pattern heavily borrows from the design philosophies of Alexander, for those that appreciate his work, and are arranged as web design scenarios divided into 6 Factors of: Name, Background, Problems, Forces, Solutions, and Other Patterns to Consider. TDOS is an advanced reference and choose your own adventure of sorts.
By studying patterns these authors have struck on the great lesson of design which is not always reinventing the wheel.
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4.0 out of 5 stars Design Patterns in UI Architecture, Jan. 30 2003
By 
Robert E. Dornbush Jr. "UI Architect" (Marietta, GA United States) - See all my reviews
(REAL NAME)   
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
Your Boss keeps telling you to follow best practices of the web, but you've looked around and can't find any. There is no set formual you say? Well there are Design Patterns that can be applied to (and custom tailored for) appropriate situations. The beauty is that these guys already documented it for you!
This is not a book to be read straight through though, instead pick up various sections at random or by tabular index as is appropriate to your given design needs at the time.
This book and Wodtke's "Information Architecture: Blueprints for the Web" make up the cream of the 2003 crop when it comes to Information Architecture & Design (wake up calls). You'll read things here that you've thought of before, but never been able to articulate well...review a litle everyday and you'll have an arsenal of good comebacks for that clueless 'business strategist' who keeps challenging your sense of good design.
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5.0 out of 5 stars Oustanding, Jan. 19 2003
By 
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
The Design of Sites is an outstanding reference on a number of levels. The individual patterns each offer great practical advice, although the most powerful aspect of this work is the development of inter-connected web design patterns.
The development of pattens, based upom the seminal work of architect Christopher Alexander, are a series of "best practice" web design patterns that are cross referenced to create a very powerful and usable book. As a particular pattern, or problem, is defined and resolved the useful relationships to other patterns are noted. For example, as the reader works through "Sign-in/New Account" related patterns including "Process Funnel", "Personalized Content", "Meaningful Error Messages" are noted, each of which have their own descriptions and resolutions. The excellent examples and consistent formatting of individual patterns strengthen the connection between the patterns and result in a highly usable book.
This important work is highly recommended!
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5.0 out of 5 stars Equally strong on usability and design, Jan. 15 2003
By 
J. Hoekema (Newburgh, NY United States) - See all my reviews
(REAL NAME)   
This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
Unlike many books on usability or on web or interactive design, "The Design of Sites" covers both aspects in equal depth. It is well research, with hundreds of examples, and it is written in concise language with oodles of cross-references to other sections. The book is very attractively designed, and works well from start to finish or with random soundings. Above all, it is comprehensive in addressing all design problems, yet brief and to the point on the many "patterns" (which could just as well be called "topics") it covers.
Perhaps not the first book a new web designer should read, but a good candidate for the second one -- it is certainly of great interest to anyone who has begun to grapple with the many design challenges of web development.
Highly recommended.
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4.0 out of 5 stars It should really be called "patterns in website design", Jan. 6 2003
By 
Jisoo Kim "jiskim2" (san francisco, ca United States) - See all my reviews
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This review is from: Design of Sites, The: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience (Paperback)
I read 80% of this book first day. Then you have to
go back couple of times. The book is organized in a interesting
way, so it was kind of interactive experience :).
Authors have lot of examples. Two of the authors are from academia with some industry experince. So you get best of both worlds.
It's not entirely "practical" or "theoretical".
You get a introduction to "patterns 101" using web design practices as example.
Don't let the "title" of book fool, it covers very interesting/important topic
that most non-computer science/engineer get never exposed to.
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