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2 people found this helpful
The movie is fine, but don't buy from Amazon.
on May 22, 2004
About 6 months after purchase and on the third usage the DVD developed the noise which is evidently hitting a small, but significant fraction of these products. I wrote to Amazon hoping that they might have a longer warranty than the 3 months offered by a few manufacturers. I would have been comfortable if they didn't.
However there was no sympathy. Instead a form letter stating that the product could only be returned within a month, and indicating that the (defective) product could only be accepted if in perfect condition (!!!???) even within this month and also advice that I sell the (defective) product!
It was clear that the outsourced customer service couldn't parse my 3 sentences of simple English.
A second message to Amazon was clearly misunderstood with an insistence that I include the original order number (which is supposed to be optional) and which I included in the first letter thus making it possible for any supervisor using a half competent computer system to follow the chain of events (I'm logged into Amazon when I'm writing these things, there have to be links and easy searches!)
But they couldn't. And it's clear by the canned text added that the second letter was also misunderstood and I was subjected to more irrelevant paragraphs which referred to my problem in the vaguest of terms while promising fevered concern! Amazon has created a situation where they are going to lose customers. I hoped but did not expect Amazon to replace a DVD which distorted due to manufacturing flaws (it was properly cared for,) but after 2 letters I had failed to reach anyone who could even grasp the situation.
Thus I write here hoping it will be reviewed by someone who reads English and actually cares enough about the company to know they have a serious problem. This new system may reduce the number of settlements the company makes because customers give up in frustration. But those customers and their friends will not be back. We want someone who can read email.