Customer Reviews

The Mediation Process: Practical Strategies for Resolving Conflict

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A well-written manual designed as a guide for professional mediation practice. Since the process of mediating conflicts has not been studied extensively, the book fills an important gap. In addition, since US society has become so litigious, and litigation, in turn, has become so costly, alternative modes of conflict resolution are sorely needed. Moore has 12 years of experience mediating organizational, environmental, family, community, criminal, and public policy disputes. He has also written widely in this field. The book opens with a complex dispute between an employer and a physician who, in turn, is in a child custody dispute with his wife, a physician employed in the same group practice. The reader is then exposed to the wide range of possible approaches to this dispute-from conflict avoidance to violence. Going beyond this case, the author presents every step that a mediator should consider, and every possible reaction of parties to a dispute. The book contains many lists, charts, and tables to assist the mediator. In addition, several useful resources are appended-a code of professional conduct, a sample contact letter, a sample waiver and consent form, and sample agreements based on the physicians' dispute. The book concludes with a 15-page bibliography and an 11-page subject/author index. College, university, and public libraries.-

Cet ouvrage est pertinent et illustre clairement toutes les facettes de la médiation. En plus d'un survol de l'historique général de la médiation, il y présente tous les points pertinents: types de médiation, le médiateur, l'éthique, la formation, la déontologie, etc.