29 of 30 people found the following review helpful
on October 6, 2011
The product is useful, learning at a good rate.
Where it fell down is that technical problems with the program began after 3 weeks of use, it did not recognize my answers in one section and my microphone ceased transmitting my replies to questions regarding pronunciation.
Soon after that I received a message indicating a fatal error and could not start the program.
Contacted Technical support, waited 20 minutes to be answered and then the agent could barely speak English, was on the phone for the better part of an hour before he passed me on to a "Senior agent" This Guy was fine and the program was running under 5 minutes later.
The long and the short is the program is good but the support is lacking.