25 of 26 people found the following review helpful
on November 24, 2011
My experience is two-fold:
The product and learning method is excellent, the best I've ever experienced when learning a language. Beside the quick progress it keeps you motivated and keen on doing the next exercises.
On the very negative side are the mediocre customer service and the continuous up-selling attempts. There is an online learning experience offered by Rosetta Stone. Only after having clicked on the button to activate it you get the information that only three months are complimentary, the period starts immediately, and after the three months you have to pay a monthly fee. No chance to cancel the process to keep the three free months for a later point in time. When I was calling the customer service complaining about the unfair and hidden up-selling I experienced well-trained people with just one goal: to block any customer requests. No chance for getting any understanding.
Conclusion: Good product, but aware of activating any online or other services. It can lead to additional costs. And the customer service will not be there to help you.
2 of 3 people found the following review helpful
on July 20, 2014
I took a lot of Russian classes as a child, so I wanted a refresher, and to rebuild my vocabulary. For this purpose, the system is perfect. I am not sure how one would feel if this was their first exposure to the language. I already know the alphabet and can read the language, and you start right in with words on the screen, and perhaps the idea is the gradual exposure to the written words while someone is speaking helps you learn the alphabet? It is very different than English, so I can't personally wrap my head around how that would work, but they are the experts..... I really like it for my purposes!
1 of 2 people found the following review helpful
on June 3, 2013
I've been wanting to learn Russian for a while now, so I can communicate with my husband's extended family (and finally understand the other half of the conversations at dinner).
I used Rosetta Stone to learn enough Spanish to survive using just level 1, and I'm excited to have all five levels of Russian at my fingertips.
I enjoy how Rosetta Stone tends to throw you right into the language, causing just enough stress to get your brain working on decoding a whole new language.
A bit pricey, but that's to be expected from such a huge program.
Thanks so much!