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Broken shear pin cannot be replaced.
on November 19, 2014
First off let me say that Kitchenaid refused to publish this review on their own website after it went through a moderation process, without telling me why. Here it is:
My shear pin broke on some stiff ramen dough. A call to customer service tells me that they do not offer replacement parts for the rollers, and my only option is to re-buy them. I don't think I'll waste another $250 and wait for the same part to break again. A shear pin for those who don't know is a small brass pin that is designed to break if the rollers are overloaded (think of getting your hair caught) and then be easily replaced. In this case, it should not have sheared off under a stiff dough load and if it did, it should absolutely be replaceable.