Top positive review
2 of 2 people found this helpful
good product, not so great support help
on November 22, 2009
We bought this newer version of office to put on three separate hosehold laptops. The first one installed great, no problems. When it came to installing in on the second laptop, we kept getting an error message that would appear each and everytime we tried to open the installed programs. We could find no help or information for this online on microsofts website. It took forever to find a toll free number for customer service (none indicated on the product, had to do online search), and I read some reviews that said they may charge us for help?? We called a toll free number and were transferred around, hung up on, put on hold two or three times for more than 20 mins each time, and by the time we were finally able to reach someone that was helpful (and did not charge us for the help) it was 2 hours later. I guess the problem was that there was some trial software for microsoft on the laptop which we had no idea about, and the error message wasn't stating that (how helpful it would be if it did)!! Great product, but awful support when you come across a problem, and they may charge you for help!