Most helpful critical review
88 of 94 people found the following review helpful
Not so great.
on March 17, 2013
I did a lot of reading before deciding to buy this mixer. I'd discovered the extensive number of people complaining about their kitchen aids, but i also recall my parents which has worked for them flawlessly for decades, so i though a professional series with "all metal gears" was the way to go. Ordered through amazon which was great as always and arrived quickly.
..Opened the package carefully and with pride. I then proceeded to read the instruction manual. Once id read it (cover to Cover (skipping over the recipes)), i plugged it in and turned it on to the first speed setting
4.... No more.
a loud noise came from the front internal casing and it began to rattle like it had self-destructed. I shut it off immediately and my mouth dropped in amazement. It had died before even trying out all the speeds, let alone a single recipe
So, it was Dead on arrival. It sounded as though it just chewed up its own insides.
So we called kitchen aid and after a long conversation convincing them that yes indeed it arrived broken, and that we had not used the dough hook on the wrong speeds, they shipped another one and we sent the defective one back.
The replacement has been used for a total of 6 recipes. 3 cookies, 2 cakes and one cupcake, and frosting x3. this weekend while mixing icing sugar on speed 8 it started making this terrible rattle noise inside like something has broken loose. Ive had it for about 4 months and am contemplating calling them again for a replacement because this is similar to the noise it made when it died on us.
... ..when we told my girlfriends family about it, I learned that my girlfriends parents kitchen-aid pro6 had just died, and my girlfriends brothers had just died all within a space of a few months.
My girlfriends parents had theres for a couple years without problems, but the warranty is no longer active so i opened it up and found that the transmission cover was cracked in half.
My girl friends brother's girlfriend attends culinary school. I was also told that at this particular culinary/baking school there is a graveyard of these things laying dead, and that hers had died only a few weeks after we had bought ours.
So.. lesson is: This is a very nice looking mixer made out of the cheapest possible internal parts. Metal or not, it is terribly cast, poor quality tin or aluminum or something.
So is it all bad??
Probably not. Id summarize that this a good design made of poorly manufactured parts. it has a high probability of failure, but may prove to function to an agreeable service life. If a failure occurs, they are easy to fix and parts are cheap, so local repair or do it yourself repair is well within the means of those prepared to diagnose the problem, acquire all the necessary replacement parts, and isnt afraid of diving into a greasy job.
I know a few people who use theirs daily and havent had a single problem... so it seems that theres a bit of luck involved.
Perhaps its a matter of variability in the durability of parts. with such poorly cast parts, you can see how flaws are formed in the castings, leaving weaknesses in the parts.
Im not sure what metal it is, but it is likely of inadequate purity and a poorly chosen alloy... something that kitchenaid should see to changing. then again, maybe they dont care to fix it, or enjoy making money on selling people a new one or charging for repairs
You might get a good one, but then again you might not.
The upside is it looks like there is a large comunity of owners who are willing to lend support to one another to make repairs relatively straightforward for do it yourself repairs once warrenty is expired.
My advise is, know the market and know what you might be getting into when you make your purchase. Be happy with what you chose, just know that repairs are easier on the environment and wallet than replacement, and it is likely you will need a repair one time or another