Most helpful critical review
15 of 16 people found the following review helpful
Had to return it!
on February 3, 2014
I had to return this bread maker because twice it did not mix the ingredients.
My bottom-of-the-line bread maker gave up after 9 years so I was delighted to find this Sunbeam available on amazon.ca with excellent reviews at the awesome price of $50 in December 2013. The first couple of loaves and a batch of dough were consistent with what I'd grown to expect with my old machine. I usually program the machine so that we can wake up to fresh bread. One morning I came down to the ingredients cooked solid in the base of the pan - they had not mixed. The kneading blade was in place and the machine had obviously gone through the cooking part of the cycle because it was hot. I put this first bad experience down to the possibility the pan was not fully clicked into place. Thereafter I was very careful to ensure the kneading blade was in place, able to move on its spindle and that the pan was clicked into position. About 5 loaves later, in January 2014, the same thing happened - another wasted batch of not only flour, etc. but also of more expensive seeds and grains.
Not realizing how easy the return process is with Amazon, I initially phoned Sunbeam. They gave the address of two stores they said would replace the machine for me. When I phoned both those stores, the process was not that simple - I would have to wait about six weeks to receive a replacement. I phoned Sunbeam again and the U.S. customer service was unhelpful and surly. Then I realized I could return the product to Amazon. The process was so easy and the shipping at no cost to me, I was greatly encouraged to buy from Amazon in the future. The downside was that I had to pay for a taxi to the post office because the machine was so cumbersome.
I didn't want to risk another faulty machine with all the expense and hassle involved, so I did a lot of research to choose a replacement. I've ordered a Panasonic at four times the price! I probably could have found it a bit cheaper elsewhere but my experience with the Amazon return system was so positive, I wanted to stay with Amazon.