Most helpful critical review
10 of 21 people found the following review helpful
so bad,can't believe it got good reviews
on November 11, 2010
I bought the KitchenAid Classic Series and made the mistake of not using for 3 months so that once I realized how bad it was, it was too late to return to the store. I had to deal with KitchenAid directly which was a waste of my time.
I bought this mixer especially for the dough hook so that I could make breads. What happened was that, even though I followed all the instructions in the guide, not putting in more flour etc. than it could hold, the machine couldn't handle dough making at all. It started to overheat and to smoke. Then when I tried to remove the bowl after using it, the bowl was almost impossible to turn and to remove. I called Kitchenaid and they acted like they never heard of the problem, but suggested that the smoking was normal and that I should wrap the bowl in a heated and wet towel to loosen it. I eventually succeeded in removing it that time. However, the problem persisted and the wet towel trick, which is ridiculous to have to do anyways for such a machine, didn't work and I had to wait for my huge and very strong 25 year old son to come over to loosen it. I complained and Kitchenaid sent me a new machine. Unfortunately, the new machine had the same problems as the other mixer and only after I threatened to go to court with it did Kitchenaid finally relent and agree to refund me the purchase price including the 16% tax that I paid. When the cheque finally arrived many weeks later, the tax was not included.
Do not buy this machine if you ever intend to use it to knead bread dough. It can't do it.