Top critical review
5 of 5 people found this helpful
Poor warranty services
on January 16, 2014
I had one for 2 years, I am very happy with it; I decided to give one to my son has a gift a year ago; it fails 11 months later, I contact Bodum N.-A.; they confirm a 2 years warranty and asked me all necessary info for repair or replacement. after I send the requested, I never heard from them. If you contact them by mail, you have an automated answer: ''we will come back to you within 3 working days''. As of yet, no answer, 5 weeks after first contact.