Top positive review
5 of 5 people found this helpful
netTALK DUO Review
on July 25, 2011
The good points
Use any standard phone and it works flawlesly, good QoS, called UK fine first time, and you have a limited choice of numbers first time out, excellent value for money and only $30 per year for service after purchase. I was with Shaw paying $660 per year for effectivly the same service, for $30 I get all of North America an pay perhapsanothr $30 per year for international calls, eg UK was 300+ minutes for $5 so Im expecting to save $600 per year moving forwards. I use a wireless phone set, and just plug in the base station and have 3 more phones around the house with no additional cableing.
Works like the MagicKey USB units but a better solution than the MagicKey USB phone that required the computer it plugs into be always on if used as a home / business phone. The DUO Plugs directly into the router enableing service availability when all PC's / laptops are off, small enough to take away on vacation with your laptop so you can have your land line number travelling with you
Also has incuded is call forwarding so you can have the calls sent to a cell if travelling at no additional cost
The Bad points
Ordered from Amazon.ca, got a US version, told only fix was to send back and order another one, not happy with that as Amazon.ca should not hace US version in stock in the first place and there was no guarentee another US one would not be shipped. NetTALK initially lousy at resolving this, said could not be fixed at thier end (assuming from conversatiosn the devices MAC address is used to define its "location" in a pre determined DB, to pick up either US otr Canadian number selection). In the End Amazon did a great job and arranged with NetTALK to do a soft fix, so I could pull a local Canadian number on this unit and save another 3 weeks sending one back and awaiting delivery of its replacement. 20 minus on the phone with NetTalk fixed it and allwas good afterwards
Bad point 2, can only top up credit via paypal. you then have to pay fees, a $5 top up for international calls cost $.50c, thats a 10% hit against the customer to buy service, NetTalk need to hide this (slightly higher per minute costs) and accept direct CC payments so buying $5 or $10 or $xxx gives that amount of credit. Also less anopting but given they charge more for a Canadian unit only US funds are accepted, not Canadian for account credit.
Bad point 3 the device is $79.99 in Canada, and $69.99 in the US, ??? why, its the same unit, either works in either location,looks like gouging to me and offering a lower level of service(see abouv comment on only taking US funds)
The savings and future cost reduction for home phone service significantly outweigh the initial pain and minor moans I have. In short the unit works, I can pick up my phone and make a call anywhere any time and not have to worry about the costs.