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3.0 out of 5 stars138
3.0 out of 5 stars
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4 of 4 people found the following review helpful
on March 15, 2012
I have it connected in London, ON; there are only limited area codes available. I have it connected via Rogers internet. It is good when it works - sound quality is reasonably good and clear - better than the cell phone at times.

The problem is that there are times when we cannot dial out - we have noticed that this is typically when calling a Rogers phone number (such as cell phone, landline) - you just hear an engaged tone when we know that the cellphone is not engaged (I have tried to call my own 2 Rogers cell phones). There is no problem calling other numbers at such times or receiving calls including Rogers incoming. Not sure what the problem is - I wonder if Rogers somehow blocks these outgoing calls. (And there are no issues with out internet connection at these times.) As a result the reliability is questionable and it cannot be relied on as the sole phone.
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3 of 3 people found the following review helpful
on September 17, 2011
No need to waste words on the value or the quality of the service. I am writing on one of the biggest hurdles or unknowns of using VOIP - compatibility with home alarm systems.

Nettalk officially does not support any home alarm system. You can find the verbiage in its online FAQ. It does confirm that some users successfully make it work with their alarm systems.

I am happy to report at least two successes and share the experience to help everyone.

1. As of Sept 2011, a friend with ADT home alarm was successful on the first try with ADT. I do not know the model of his home alarm unit.

2. I am with The Monitoring Center and my alarm unit is ADEMCO VISTA-20P, initially installed by ADT. The test was successful with a minor glitch first.

The initial test failed and the monitoring center was ready to change the communication protocol (to slow it down a bit). In Nettalk account manager, I could see the alarm system repeatedly tried to connect to a toll free number and got no answer (CANCEL). As it turns out, currently Nettalk has a known issue with toll free numbers (regardless it's US or Canadian toll free). Netalk is actively working with the providers who route the calls to resolve the issue. You can google and find people reported such a problem as late as Sept 6th 2011.

We subsequently changed our tactic: we change the alarm system's call number from a toll free to a local number. This immediately solved the issue.


I also want to add when I first called The Monitoring Center to test Nettalk, they were not enthusiastic but willing to work with me. Their notes said Nettalk would not work. The known working VOIP providers are Vonage first, followed by Rogers Home Phone. But knowing a friend's ADT works with Nettalk, they were willing to troubleshoot with me. Hats off to The Monitoring Center's friendly and professional staff, not to mention the value and quality of their service.

So here we are, two happy campers with Nettalk with home alarm systems.

Some people say you need to put Nettalk in the DMZ. Perhaps true for some. But for both of us, we simply put nettalk behind the firewall (my friend uses OpenWRT and I use TomatoUSB). Nettalk simply works as soon as it was connected to our routers. No changes were necessary.
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3 of 3 people found the following review helpful
on July 13, 2011
Thx to Amazon for bringing this product to Canada. No one else is selling the product beside Dell and they are all sold out :( so Thankyou again Amazon. Got my netTalk duo in the mail after two days of placing order. Plugged it in and it worked right away.

I had a bit of problem in the line because the phone would ring on my end 6 times before it started ringing on the other side, so there was a delay in call. Called NetTalk duo customer service and they took me through the whole thing, when the guy couldnt solve the problem, gave it to engineering department and told me (1-3 business day the problem would be resolved). I didnt believe him but the 2nd day my line was working and this time it would ring on first bell and other side recieved my calls without any delays.

I know the story is boring but if u run into this problem than u know what to do :) For now it is working fine and voicemail access code is *98.

This is my main home phone line and no more magic jack bs for now, plus I got 4 cell phone lines in the house so yea works out


Chingy B.
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3 of 3 people found the following review helpful
on April 19, 2011
I was using magicjack but it was a pain running it with Ubuntu via a vitual machine, I kept roaming the net for a planB and found the netalk duo which can be on 24/7. I was not too sure about the regional codes available but reading the comments on I've found that user took the time post them (Thanks to him)! Sound quality is as good as classic landline. Setup took 5 minutes, just need to log in on the netalk site with the credentials provided in the box sent by amazon (arrived in 2 days). Advertisement is less way agressive than the magicjack, I will certainly renew for the next year as soon as I found out how :)

UPDATE: Downgrading the rating to 3 stars because the renewals form does not work with Canadian credit cards, after waiting 2 hours on their customer service line, their only solution was to get an American credit card (why do they sell the product in Canada then). Anyway, the real solution was to get a pre paid visa card and set it up with a random valid US address, seting the zip code is a bit tricky since American zip code have 5 characters instead of 6. After some googling it seems to turns out that their AVS only checks for the Numeric characters (maybe the reason why it does not work with Canadian Zip codes). You can set up your credit card with a American zip code like 123 54X and in the nettalk form enter 12345, that made it for me after 3 days of research. It took a lot of extra steps but I'm now set up for the next two years. Hope the device will last that long.
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6 of 6 people found the following review helpful
on April 24, 2013
There's been an incoming call outage in Canada since April 18th and there's no feedback from Nettalk. DO NOT buy any Nettalk products.
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3 of 3 people found the following review helpful
on September 27, 2012
Acheté chez Walmart au prix de $58.63. Je l'ai testé depuis 4 semaines, tout fonctionne bien. Le seul option que je n'ai pas pu essayé est celui "conférence téléphonique", car le numéro de téléphone qu'il a donné aux membres pour rejoindre à la conférence est un numéro interurbain. Au Québec, on a le choix des numéros avec l'indicatif régional: 438,450,514 et 819. En résumé:
- Installation facile
- Qualité du son est comme celle du cellulaire
- Appels gratuits Canada & États-Unis
- Possibilité de changer le numéro de téléphone à tout moment sans frais
- Possibilité d'enregistrer un message d'acceuil personnalisé pour la boîte vocale.
- Pas cher

- Limite de 3000 minutes par mois
- Qualité du son depend de la performance de notre ligne d'internet.
- Incompatible avec le système d'alarme.
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9 of 10 people found the following review helpful
on September 22, 2011
You get a local area code, voice mail (emailed to you) or can dial *98 to pickup, call waiting, 3 way calling etc. etc., free calls in USA & Canada. All for only 39$ a year(Canada). Cancelled my Rogers home phone. Plug in Duo's telephone line into one of my home landline telephone outlets and back fed to all the phones in the house. Initially planned to use the Nettalk Duo for traveling when wintering in the USA but now its my home phone.
My home alarm monitoring system works too with the Duo which the MajicJack did not (note had to call the monitoring company to program to call their direct number without #1 in front of it rather then a toll free number)
The advantage this unit has it's own power not relying on your computer. But can also connect by computer USB.
I tried the USB connect but on occassion needed to be unplugged and plugged back in when Computer went to sleep.
It needs Windows OS to use the USB. I use Parallels 6 on my MacPro to run the USB connection. Notwithstanding the Ethernet connection is the best way to go for reliability.
I love that once you plug everything in incl your corded phone Duo connects within about 5 seconds and your phone rings once to let you know all is working.
Reception is excellent with on occasion you can hear your voice echo on a call. The other party can't hear it but I usually just call back if it's going to be a long call.
There is also the odd 1 second break in the reception but that maybe my internet since my Brother in Vancouver doesn't have the problem on his Duo.
Works also when plugged into my cheap portable wireless router/repeater/accesspoint CNet CQR980 which has two Ethernet ports. (Used for travelling and sharing in hotels or any free wireless hotspot. Router works flawlessly with the Duo on wireless mode. My plan is to connect the Duo to Virgin Mobile wireless Hotspot by pairing the CNet router with the hotspot while traveling wintering in the USA. This way can have a Duo phone, ipad, iphone, sharing one hotspot without tethering)
Downloaded their free iPhone App which also works great. They are working on your dedicated Duo phone number will ring on your iphone with this app when you have WIFI. For now free outgoing call only on this App.
To set up or pickup your voicemail dial *98 and follow the prompts.
Although I am still working on a few issues all in all it is a great product that I highly recommend.
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3 of 3 people found the following review helpful
on May 22, 2012
The Duo works well most of the time. I have two of them, one US based and the other Canadian. I have called phones in the US and Canada from both countries as well as from Panama. The Duo has delivered clear and quick (no speech delay) communication. My only complaints would be that occasionally it drops calls and I have experienced some "pinging" sounds during calls from time to time.
All in all my duos work well and I would not hesitate to recommend purchasing this product; it is infinitely better than paying often rediculous long distance charges!
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2 of 2 people found the following review helpful
on August 20, 2014
After having Vonage and Magic Jack for many years, NetTALK is by far the worst service I have received. Their advertising is false and misleading in that "free" calls does not mean unlimited???? Nothing in their advertising tells you that you are unable to make outgoing calls after you have used 1500 minutes in a month. You can not upgrade from at all at any price. Their fine print before you buy it says there are limits based on average usage blah blah which no one can decipher.

Customer service is rude and condescending, and I have saved a log of that chat to provide to other review agencies and the media. The rep told me that clicking the 'accept' box on the terms should have told me the terms. He went on to tell me about the law, which was funny as I am a retired lawyer. He was unable to tell me what law school he went to.

Bottom line is that this company is a total dud and I wish Amazon would stop carrying their product and i am happy to document all the above information via my recorded live chat with anyone that is interested.
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2 of 2 people found the following review helpful
on March 27, 2014
I bought this product a couple of years ago.. things keep coming up as I used the product.
1. They don't tell you there is a limited amount of minutes that you can use monthly.. if you even paid for an international package, you still usage a common pool of minutes.. so if you ran out of minutes on local calls.. so as the international ones.
2. I doesn't like routers, so you need to configure and reconfigure to make it work, if not it will keep resetting itself, I found a workaround but I still have to reset it at least once a week, the best I could do. They will keep blaming your router and since there are different brands, you are on your own.
3.Back to international package.. 'rates' changed with their provider so they would suddenly stop my international minutes, even if you paid for a year, they will not stick to their part of their contract, good luck.
4. This week (fighting the international package) they pushed a new firmware over the wire (to see if that fixes the issue), they kill the device and said I have to buy another device.. also, they will not refund my money for both the local and international package.. so I lost everything.
5. when support gets you to second tier , they only support you by phone.. if you are like me and bough the phone as home line, the only support you are going to get is by getting a call from US into your cellphone.. kiss your minutes goodbye. To fix your broken phone, they dont have another kind of support (remote or chat) when you get to the second level of support.. is stupid! like if your internet brakes and the only available support they can give you is by email :p
6. To get initial support, you can create a ticket (no luck ever getting back from there), canadian 'phone line' is broken, and the chat, you get stuck with 20 people infront of you and when they finally answer, they will not try to help you at all.. its like they dont care..

for this an more, I would try to get another IP phone services, there are some other options out there.. hope you dont get into the same troubles..
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