Most helpful critical review
5 of 5 people found the following review helpful
Works Great _ When it Works
on May 5, 2014
Variable heat settings, will provide the hottest milk of any frother. Does a great job on latte or cappuccino settings when the product works. It frequently gives the 3 beeps as described in other reviews and will not work at all.
Cons: Very inconsistent operation. Frequently, the latte spin disk does not work. When this happens, the only option is a cappuccino with lots and lots of foam. Absolutely horrible support through Breville Canada. I tried to purchase a replacement latte disk and the cost of the item was $4.33, however, they added $13.95 shipping and $4.38 tax (more than the cost of the item) for a total of $20.47 for a plastic part approximately the size of the quarter. A local repair shop provides a replacement for $6.00 tax included.