Most helpful positive review
10 of 10 people found the following review helpful
Was working fine for around 3 months, and now it has been replaced
on April 8, 2013
o8-APR-2013 - Purchased and received new in Dec-2012 it worked fine. Pandora does not apply to Canada though, not a show stopper. Show stopper is: early March 2013, (a few weeks ago) suddently it can not find any wifi networks. I have chatted with the grace canada tech person (who pointed me back to amazon.ca) and I have chatted with the grace online support, doing factor resets, and the works but nothing will get it finding wifi again. When this radio is working, I would give it 4.5 out of 5 (this is my first internet radio, so nothing else to compare it to really). Now that is not working, an obvious 1 or lower. I will try and update this review as things happen.
1 hour has passed. Amazon help chat indicated 30 days has gone and I am on my own with the California, US company support. The US company tried to direct me back to Canada, but I told them Grace canada already indicated they do not do it because this product is brought in under amazon.com. So, Grace US will fix it, but wants me to pay shipping both ways. US customers get free return shipping. I don't know what the costs are but will update once I konw. Gee, I already paid $9.00 in shipping once... Not happy right now.
Now it is all up to me. This is my first 'major' purchase from Amazon.ca and I am not impressed. If I wanted the US price and service, I would have used the amazon.com. Too bad I got a lemon and nothing from amazon.ca but 'see ya later, thanks for the money'.
09-APR-2013 - Postage to US will cost 25.00 CAD, Return postage will cost minimum 27.00 USD = approx 52.00 CAD with exchange rate ripoff probably 55.00 CAD easily.
Total cost of postage paid on this will be (including original from amazon.ca) $55.00+$9.00= $64.00. Fixed radio resell value will probably be less. Will update again once I have made a decision. Still not happy.
10-APR-2013 - WOW. Received replacement from amazon.ca - had not not checked my e-mail and therefore had no idea it was coming. New unit works fine, and old unit will be returned postage compliments of amazon.ca. Did I say WOW ? I am so happy :) My only concern is that if the product stops working again in two or three months, my ordeal will start again. But until then, THANK YOU Amazon.ca. You really did change attitude toward you.
THANK YOU THANK YOU !!!
As long as it works, I give it at least 4 stars out of 5.