Top critical review
26 people found this helpful
Canadians: The warranty does not apply in Canada -- and this product will break. Check out the reviews.
on March 5, 2014
Buyer beware: I read all of the reviews warning me about this product's many quality problems, but I did not heed them. Please don't make the same mistake.
Are there negative stars? Because Grace Audio, you have given me the worst experience I have ever had with a consumer product. I am about to have to pay $50 to ship my Mondo internet radio for the SECOND TIME IN 6 months because I have the misfortune of living in Canada, having bought the thing from Amazon Canada.
This product has broken for the second time since I bought it in August, 2013. It broke in September. After I paid to ship it back to California the first time, they supposedly fixed it. They did not give me a new one, mind you, they gave me the same one. It did work for a few months after I got it back. But it has broken again. After speaking to their "customer service" people tonight, and trying all the same fixes they recommended last time, I am left with the same choice as before: to pay another $50 to ship it to California, only to be forced to do the same thing again if it doesn't work again. This is a $125 radio, and I will have paid $225 if I actually get the thing back fully repaired. But if it breaks again...? Same thing. They told me that none of this would have been a problem if I were not living in Canada, where the warranties are not valid.
I have never written a negative review about a consumer product, but I'm doing so now. They have no right to allow Canadian retailers --including Amazon Canada-- to sell their products if the warranty is not valid in Canada. Moreover, AMAZON has no business selling products on their website whose advertised warranties are not valid in Canada.
DO NOT BUY THIS THING.