Most helpful critical review
12 of 12 people found the following review helpful
spindle comes loose and melts + a myriad of other problems
on April 10, 2013
We own several other Kitchenaid small appliances and this food processor doesn't live up the quality we associate with the brand.
Other reviews have covered some of the issues such as the "soft start" that defeats the purpose of the pulse button and a tendency for the whole machine to jump around, causing the bowl to unlock itself.
I could probably overlook the above problems except for one critical flaw: the spindle attached to the motor is PLASTIC and of a design that tends to wear and melt. Other brands may use plastic for their spindles but they're more positively "keyed" so that they don't slip. This KitchenAid isn't that intelligently designed.
Much like the lack of positive locking of the bowl, the spindle doesn't positively lock to the cutting heads, despite following the instructions to push it down until it clicks. After a few weeks of very light use, the motor won't turn the spindle without grinding it out after which it won't turn at all.
The nesting bowl is problematic to install; there's no clear indication of what direction is "correct" so you just end up rotating it by trial and error until it fits.
The bowl does NOT positively lock into place, even when it's supposedly locked into place. A bit of vibration will jar it loose.
This food processor is an awful design that caused us much frustration and wasted time. Fortunately, we've been able to return it to the store for a full refund. Save yourself the trouble and DON'T BUY THIS MODEL.
Cuisinart makes an excellent model in the same price range, the FP-14DCC 14-cup Elite model. Buy that one, not this KitchenAid.