Top positive review
77 of 82 people found this helpful
*Great* value, but not without its "little frustrations"
on January 5, 2012
I won't recap all the great features you get with Ooma, since those are on their web site.
The short version of this review:
It's a fantastic value, but not without its "little frustrations".
My total cost is $13/mo. for the "premium" service.
(You can pay as little as $3/mo if you just need the line, and no features.)
- the call quality is great. Very impressive for a phone line, never mind a VOIP phone line.
- the phone comes with a huge number of useful line features
- the simultaneous ringing at home and my cell phone is my favourite feature.
- There are 1-800 numbers that it just can't phone. e.g., I can't call Fedex. ("They're working on it." -- we'll see what happens.)
- About 5% of calls I place, have to be dialled twice. (The first attempt doesn't go through.)
- *Sometimes* (not often) the line can't keep up when two people talk at once. (A small delay gets introduced that confuses the conversation for a moment, like when making an overseas call... in the old days.)
Interestingly, I can't phone Bell from this line, even as a local call. Was that an honest mistake and if not, whose doing the blocking: Bell or Ooma?
I think Ooma is great as a second line for the home. I can use it all day for business calls, no problem. (I work from home.) But since some 1-800 numbers don't connect, I'm glad we have a second "real" line around that I can use when that's a problem.
Some situations where I can see Ooma being a good solution are:
- As *extra* phone lines for your family. (You can have 1 or 2 lines for the same price.)
- As a phone extension for employees in a staff room.
- Courtesy phone in a waiting area to be used by customers.
I'll be very happy to keep using Ooma. It gives me services Bell can't and costs a fraction of what I had to pay with Bell. But it's not without its "little frustrations." So far they are little enough to keep me as a happy customer.