48 of 50 people found the following review helpful
4.0 out of 5 stars *Great* value, but not without its "little frustrations"
I won't recap all the great features you get with Ooma, since those are on their web site.
The short version of this review:
It's a fantastic value, but not without its "little frustrations".
My total cost is $13/mo. for the "premium" service.
(You can pay as little as $3/mo if you just need the line, and no features.)
Published 23 months ago by Colin Foster
30 of 34 people found the following review helpful
2.0 out of 5 stars Had to return Ooma Telo
I purchased the Ooma Telo partly on the basis of the many positive reviews the unit has received on the Canadian & US Amazon sites, so I regret having to provide a less than positive review, but perhaps it will help other prospective buyers.
I was attracted to the Ooma solution because of the reputation for high quality voice, the ability to port my landline...
Published 21 months ago by Christopher Armour
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8 of 10 people found the following review helpful
5.0 out of 5 stars It actually works,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)We have several friends with Magic Jack and Vonage, and with the exception of the price of monthly service, they complain about the service, having to use the computer (what happens when it crashes), voice quality, calls getting cut off, etc. The Ooma just works. It's as reliable as your high speed internet service (which is what it uses), and it doesn't appear to slow down the computers, even when making phone calls. The quality is better than with hard phone lines. We are sold. Vonage = $29.95 / month x 12 months = $350. Ooma = $3.50 / mo X 12 months = $42.00 plus the original $250 for equipment and you're still ahead at the end of the first year. And only $9.95 per month to add a second line along with premium services that area actually worth it. The call screening is wonderful. We love never having to hear telemarketers call. Just follow the directions when you install it (6 pages, big pictures and big text), sign up, select your options, and start talking.
7 of 9 people found the following review helpful
1.0 out of 5 stars No so good expeience for a Toronto buyer,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)I bought the Telo since mid January and have been struggling with serious voice quality issues and no real support and solution from Ooma support. My last e-mail was unanswered for more than 2 weeks.
During my telephone conversations, my callers hear intermittent loud dial tone beeps which cut off our conversations. Reported this issue since end of January to Ooma for assitance and went through many configurations and tests as per the usual routine with no improvement at all. I am also experiencing long latency (delay) and are forced to stop talking many times in order to re-sync our conversations.
The Ooma Telo is not just ready for prime time and even less for Canadian users.
With the very high acquisition costs, make sure that you buy from a vendor that provides generous return policy if not you will be stuck with an expensive brick. I bought mine from Canada Computers and could not return it.
I have now setup Freephoneline.ca with Google voice using the Obi 110 and this setup is
much better and costs much less. Initial cost around $100 and NO monthly fees. I could
call North America for free until Google decides to charge.
3 of 4 people found the following review helpful
5.0 out of 5 stars Calling all Canadians - what are you waiting for?,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)I am not one to submit on-line reviews, but in this case I can't help myself from telling everyone I know about Ooma Telo.
I am also usually not one to jump at new things until I've done all the research....but in this case...
I ordered Ooma the day it was available in Canada and I haven't had a single regret.
The number port from my previous provider was completed today so
Goodbye ridiculous charges for mediocre service
Goodbye to lousy customer (dis)service
Goodbye to the great Canadian monopoly
Hello great call quality
Hello free calling to North America
Hello low international rates
Hello lots of calling features
Hello Blacklist - goodbye annoying telemarketers who don't seem know about the Do not Call List
I made the decision to subscribe to Ooma premier service -- $119.00 and that covers the number porting cost. The Blacklist feature alone is worth at least that much! not to mention all the other great features that come with premier.
My next decision is how to spend the $400+ a year (even with the premier service) that I'm going to be saving with Ooma.
4.0 out of 5 stars Excellent option to typical phone company BS,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)Was told by a friend, ands its worth it! We are in Niagara Falls and it costs about $12 a month with Ontario taxes included. The unit and porting (fee to keep your old number) cost just under $200 but even with those up front costs its a smart move. I have ADT alarm system and even though ADT won't support OOMA Telleo works well with it, as long as you switch the dial tone to "alarm" mode (simulates standard dial tone). We are also had a cogeco Home phone but Ooma is still cheaper. Call quality is ok, generally is great but can be a bit choppy based on internet load/signal quality. We only have the cogeco lite internet (cheapest & lowest package).
Overall totally worth it!
3.0 out of 5 stars Ooma Telo,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)We couldn't obtain a phone # in our area code & Ooma doesn't have an agreement have with Telus (our phone provider) to obtain our present phone #. Incoming calls in our area would have been long distance for local callers. We had to have Telus set the firewall on the modem to the minimum setting for Ooma to work. We returned Ooma to amazon & they gave a full refund including return shipping fee. We also returned tried magic Jack without success & no sign of any refund from them.
5.0 out of 5 stars Great Phone!,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)I was with Comwave, but after Xplornet made configuration changes in Jan. 2013, I was unable to dial out so I had to change ISP. I researched Ooma and found it to be the best of the VOIP phones. When I rec'd. it, it was easy to install and was up and running within 20 mins. after activating it online. It has worked flawlessly for seven mos. now and I have recommended it to many people. I've had no issues. And the bill has been only $3.98/mo. as advertised. Is that price sustainable? I have not had to contact their customer service for any reason. I like the fact that I can just press a button and have my messages played back without picking up the phone. When I have inadvertently deleted a voice mail, I can go online and hear it on Oooma's website.
5.0 out of 5 stars Great home phone,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)The ooma telo is a great device for low cost home service. I haven't had any problems so far and I really like the device
4.0 out of 5 stars So Far, A Very Satisfied Customer!!,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)I have a replacement unit, because the first device would not work properly. There was no debate or hassle, Ooma replaced the unit without any argument, and the second unit works right up to expectations. The prospect of no phone bill, extended long distance calls if I desire, and being able to avoid the hassles of changing phone number, are all real treats. Based on my last phone bill this device will be paid for in a little over 1 month! At this time i am very pleased, and anticipate being very pleased long term if the service remains as good as it appears at the present time.
There was a slight disruption in phone service while my number was being ported over to my Ooma device. The number was ported from my original service, and they cut off my service before my replacement device arrived, in spite of being asked not to disconnect until I requested it. This resulted in a couple of days without service that was in no way attributable to Ooma, other than a slight delay in sending my replacement unit. I am very pleased, and wonder why I waited so long to make the leap! Thanks
1.0 out of 5 stars Does not work with Telus internet,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)The Telo does not work with Telus internet service. Neither Telus nor OOma support could resolve the problem. This device should not be sold to Telus customers.
4.0 out of 5 stars Great, but not perfect,
This review is from: Ooma Telo - Free Home Phone Service (VoIP) - Canadian Version (Office Product)I've switched from an expensive landline in Saskatchewan to Ooma and overall I'm happy with the product. There are a couple of things that you'd need to know before you make the switch:
1) It's not a perfect product, but it's damn close. I experience a delay in calls some times (and I'm talking maybe 1 out of 25 calls), which can be confusing for some people.
2) If you're using a voip toll free forwarding service (like I have, with eVoice.com), the delay gets worse
3) If you're in Saskatchewan, you can only transfer your number if you're in Saskatoon on Regina. I'm not, but now people in Saskatoon can call me locally because I chose a Saskatoon number
4) In some cases, you can't connect to a 1800 number. For example, if you're trying to reach 1-800-SASKTEL from your Ooma line, you'll be SOL. Sasktel have what's I believe is called a "regional toll free number" or something to that extent. Since Ooma is not affiliated with Sasktel, you'll have to dial the number that you'd have to call if you were in the States.
1) Calls are crystal clear, if you're not experiencing the delay
2) Voicemail to email is awesome
3) Customer service seems capable
4) It's cheap!
5) It's a breeze to setup.
I highly recommend Ooma to anyone who's ok with a delay every once in a while.
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CDN$ 179.99 CDN$ 157.85