Most helpful critical review
7 of 7 people found the following review helpful
Brutal....Customer support horrible Do not recommend to anyone
on May 2, 2013
Problems from the start with this product.
Does not recognize some numbers in Canada (ie Panagopolis Pizza) for a starter. You could not call them at all on this module. Dropped calls after 5 to 6 minutes. Then cannot call out for about 3 minutes as it licks it wounds and pouts. Sound level would drop, and you would have to hang up and call the people back.
Hooked up direct to my router, and not supposed to worry about it. Surprise....it powered off at least 4 times a week, and had to be reset by pulling the power plug out of the wall, and plugging it back in. Sometimes took up to 30 mins to get it to work again.
Called customer service and was place on hold, on 3 consecutive days,for approx 1 hour and 30 mins each time. The 4th time I got thru after 1 hour and 50 mins, and the service guy got upset when I questioned the length of time I was on hold, and hung up the phone on me and disconnected. Also customer service is only open 6 hours a day....good luck getting thru. Finally got a supervisor there (do not know how...I must have slipped thru a crack) and she helped me to some extent. Had to reprogram the module, which was done, and, in spite of this, it kept powering off by itself. I kept asking for a replacement...and kept getting refused. By this time, I had spent almost 13 hours over 3 week trying to get it working. 4 days ago it gave up the ghost and will not power on...today they agreed to replace it. But, I have to send the module back to them before they will replace it. And send it at my cost. Great customer service.
Oh..wait. The piece de resistance has yet to come. About 3 weeks ago, it appears that nettalk got into a contest with their carrier, and for whatever reason had to go elsewhere. And since that time, nobody has been able to call in, nor make 9/11 calls. And until about 3 days ago...they sort of did not mention it to anyone, although they are in the damage control process now. Now, in order to fix it, they have to give me a new number. Great. I shall notify all 148 people who have my number.
Ok...enough. Suffice to say that I will never buy another nettalk. Have switched back to magic jack, called their customer service today, and got thru in 3 minutes. Problem rectivied in 30 seconds. Final recommendation....do not buy this unit at the present time. Not worth your money in spite of all the propaganda they push at you.