Top critical review
41 of 43 people found this helpful
Impossible process to go through
on February 15, 2014
So, I live in the US and wanted to give my niece in Canada an Amazon gift certificate to buy some kids books. I went to Amazon.com and easily bought one. Simple as pie.
Then we find out that she cannot transfer this to Amazon.ca and instead has to use it with Amazon.com (would be better named Amazon.US) and shipping from the US to Canada would eat up almost all the cash on the gift card.
So I tried to cancel the gift certificate but she has, of course, already "redeemed" it. I'm chatting with her while she's chatting with Amazon.com support. They tell her they can "try" to credit me but they can't be sure it will work. In the end, because she starts to sound like she's crying, the support person at Amazon.com agrees to waive shipping fees as long as she spends all $100 right now. So she does. At least the customer support people are able to make up for a poor corporate policy.
Luckily my other two gift cards to Canada are not yet redeemed so I can get a refund on them, sign up for an account on Amazon.ca, then rebuy the gift cards there.
Cripes Amazon.com! What a crock. Why can't you allow me to buy a gift certificate on Amazon.com and send it to anyone in the world? Maybe you warn them that they will be redeeming it into local currency at some rate. Heck, you can even cheat on the rate and make yourselves a few extra bucks.
I won't send Amazon gift certificates again.