Top critical review
19 of 20 people found this helpful
on October 14, 2014
Chase Bank security recently snagged "unusual" transactions and contacted me immediately. Kudos to them. Someone went to town with my card info for purchases made in Greece and other places far-flung (from my place). This kind of thing happens. Not Chase Bank's fault. Unfortunately, the service I received from Chase was slipshod at best. A large fraudulent transaction has been posted to my account and I have been told, for all intents and purposes, that I am "guilty until proven innocent" and I have been warned to make payments in order to avoid interest charges. (Duh). In my part of the world we call this kind of behavior "bush league." I understand what is at stake and it's not the fault of the first operator who took my call (Manila), nor the second "agent" (Ottawa?), nor the third, or the fourth, or the fifth. Just doing their jobs - asking me at EVERY turn to spell my name, provide my birth date, card number, etc. Unfortunately, this haphazard way of doing business is a reflection on AMAZON.Your brand is on the card! Chase Bank's "service" is an extension of yours! Right now, I am determined to never do business with JPMorgan Whatever again and this applies to Amazon.