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Best book I have read so far on service,
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This review is from: Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
Best book I have read so far on service. Shows you how to create great service and also motivates you to deliver great service. It's easy to fixate on the little bit crazy aspect, but none of their results could have been achieved without the basics: getting the orders out fast without any mistakes and great unsurpassed employee training.