Customer Review

20 of 21 people found the following review helpful
1.0 out of 5 stars FRUSTRATION, June 2 2011
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This review is from: Western Digital My Book Essential 2 TB USB 3.0/2.0 Desktop External Hard Drive WDBACW0020HBK-NESN (Personal Computers)
This is an awful product. It's one goal is to store computer material and it couldn't even do that. Mine worked fine for a total of like 2 months then start running extremely slow, wouldn't let me add anything to it, wouldn't let me take anything out. It was basically a paper weight.

I spent a solid 3 months dealing with the idiots at customer service which sucked because the return email for their site doesn't work. They finallllllly agreed to replace it and when the replacement came they didn't even include a return slip or address so I had to go out and pay for postage to fix THEIR mistake.

I am mostly venting right now, when the hard is running 100% it is great but it doesn't work 100% and dealing with the Western Digital Clowns almost gave me a heart attack from the stress.

Don't make my mistake
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