Decent book, terrible software, nonexistent tech support, Jun 28 2004

I registered online to establish an account, then took the first test off the CD-ROM. When the program failed to authenticate my information with the website, it erased all the answers I'd provided for the test.

So then I made sure my login name matched with the CD-ROM and the website, and took the test over again, replicating all my answers precisely so as not to encounter different questions as the test progressed (I have a very good memory). After that, I was able successfully to upload my test info to the website.

Then I was informed that I would receive an email "in a few minutes" to let me know my test info was available online. No such email ever arrived. And I don't see any way to attempt to upload the info again, except perhaps to erase my test score and re-take the test. As I've done this once already, I really don't feel like doing it again.

Thus begrudgingly I decided to take the first of the free online-only tests advertised on the cover of the book. Lo and behold, that function doesn't work at all. Why am I not surprised? The pop-up window that appeared contained not a GRE practice test but an impenetrable error message insisting I was using Mozilla (I was using Internet Explorer; I don't even have Mozilla on my machine!) and urging me to notify a certain tech support address of the problem.

I emailed the address given -- surely, I hear you say, that message didn't bounce! Alas, my brothers and sisters, it is my duty to inform you that the message did, indeed, bounce.

I will never purchase another Princeton Review product.

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