6 of 9 people found the following review helpful
My first experience with Quickbooks,
This review is from: Quickbooks Pro 2012 Win (CD-ROM)My first experience with Intuit Canada (QuickBooks) should have been a tip-off.
After numerous time of search over the weeks, I finally purchased QuickBooks as it was recommended by someone in the store that I bought the QuickBooks, I installed it and began to run it.My impression is that you can learn a language from that software.
Then, one day, for no apparent reason, the software stopped accepting my password and I was getting a pup up icon password error and when I was trying to recover my password with the help of secret question also not successful. I called tech support and spoke with some friendly enough agents.
All these agents didn't really seem to understand what the problem was, but did help me to get going again. Eventually I came up with another problem again. This time I got to talk to three more different agents. And we had a nice chat about the weather in India while they were trying to help me to resolve my issue that I had with QuickBooks software. I had an opportunity to talk about the job opportunity in Canada with some of them. And as I said for 4 times that I called I almost spent around maybe more than 10 hours just for resolving a simple issue "password recovery and customizing a section.
And also in the help section with the software, was beginning to look a little more than gently used. And I was suggested to pay and get advice form an IT agent outside of QuickBooks help and support. Which already they convince me if I register with Intuit Canada I will receive great help and support from Intuit Canada in regards to their product QuickBooks. I was a little suspicious, because now I could see that the software wasn't the right one which they advertised it is for everybody even with no prior knowledge of accounting.
At this point I had spent a lot of time on the phone with India and while I value the cultural experience, it's not the one I paid $149.99 + tax for QuickBooks software and $23.50 for help and support each month for one year which comes to $282.00, altogether comes to the amount of $451.41
and then I decided to cancel my registration that I was told I can cancel at any time but they told me you can cancel it but we are going to charge you $99.99 for each call you made to Intuit Canada agents and I was ask if I want to proceed with cancelation there will be a charge of almost $400 for my cancelation, which is unbelievable for me it is a kind of misleading the customer in a fraudulent way!!!???
This software is recommended if you would like to learn one of the many languages that India has to offer, as you will spend a good amount of time speaking to so many agents in India, and another thing that makes you frustrated is the one that it is hard to understand their accent and when it comes to the point that you ask them to speak clearly and to repeat what they are saying they start to talk to you in a kind of rude and inconsiderate way. And at my frustration point I asked them if it is possible for me to talk to some authority in Intuit Canada actually in Canada they told me no it is not possible because all you have to do is to talk to someone in India in regards to your issue, which I finally gave up and with no help from anybody I said I think that Intuit Canada is like a homeless person that I paid that money to that person so he can have something with that money!!!??? Dealing with Intuit Canada (QuickBooks) feels like making a pact with the devil. It's tempting to do so because they offer some appealing bells and whistles. But it's never good form to do business with someone you can't trust, and I have found them untrustworthy. The devil may offer temporary benefits, but at what cost? I didn't lose my soul, but I lost my time, and I lost my $500.
Quickbooks Pro 2012 Win