The 'Toolkit' is a highly professional, yet easy-to-understand reference book and includes a complete and very helpful glossary. The authors are the most respected coaching educators in the business world today. The professional coaching industry has evolved dramatically over the last two years and bears little resemblance to its fuzzy predecessor of the nineties. A lot of serious research and work has gone into this groundbreaking text book, and serious personal and organizational change can come from the use of the book.

The book brings together a complete listing of the major skills and techniques for organizational and personal coaches, and offers guidelines and instructions on how to employ them. The Toolkit provides processes, protocols, assessment instruments, forms, charts and checklists and examines the management practices of coaching. The text also details the changing nature and evolution of coaching, such as the increasing importance of specialization. To date, most available coaching books detail the standard practices of goal setting, action planning and some coaching interventions but they do not offer too many actual techniques that facilitate the desired change. Achieving measurable, sustainable outcomes isn't a matter of simplistic goal setting, personality profiling and cheerleading but requires the skilful use of validated, proven behavioral change methods and learning tools grounded in the behavioral sciences. In this book, these invaluable techniques are blue-printed and discussed, and then presented alongside case studies and exercises.

The success of any coaching program is dictated by the program's resources depth, scientific validity and measurability. This invaluable, well written and very accessible reference provides exact processes and details for achieving successful coaching outcomes and will find a place on the bookshelves of many coaches, consultants, trainers, HR professionals, learning institutions and corporations.