A Great Book about W E. Deming and his work,
This review is from: Deming management method (Paperback)Mary Waton does the impossible. She tells you about the life of the great Business Guru the late W.Edward Deming. The first part of the book is a short biography of the great man. Then she goes into his 14 points in detail. Another chapter is on Deming's ways to get improvement in any business.
And the following chapter shows the many companies that the Deming method and philosopy help in TQM.
I would recommed these method for any business, small or large.
You can tell the companies that use these methods ....there services and products shine with quality and more